In a global market study 78 percent of CEOs believe that
integrating business and technology is of great importance to driving business
growth but only 45 percent of respondents believe that they are able to accomplish
this goal. Faiz Askari reports from Goa.
was a gathering to discuss the emerging trend and need of Service Management,
It was hosted by IBMs Service Management Executive Forum. The focus was
to explain best practices, standards and new technologies that impact business
service delivery and results. CIOs and CTOs of across verticals have not
only attended the event and but also showed curiosity about the new emerging
The two-day summit was a forum for key CIOs and CTOs to learn more about IBM
Service Management strategy and solutions which will help companies realize
the opportunity of leveraging the optimum potential of service management in
The event focused on the changes to the infrastructure resulting in increased
complexity; and finally, tougher compliance regulations, which demand much improved
audit, access and reporting capabilities.
In India, IBM is witnessing interest and demand in service management from all
industries, including retail, healthcare, government, energy and manufacturing.
The IBM Service Management Partner Ecosystem includes independent hardware vendors,
application software providers, system integrators, distributors, resellers
and consultants who will work with IBM to build offerings and skills based on
IBMs open platform. IBM is launching this global initiative with
more than a dozen business partners, including Cisco Systems Inc.,
Megasoft Consulting, Nortel, Solidcore, Tata Consultancy Services and Toshiba
Solutions, who will work with IBM to promote and deliver service management
solutions based on industry reference models and standards.
Aldrin also added, To expand the reach of IBMs middleware, IBM has
announced new resources for technology vendors delivering products and services
that complement IBM service management offerings.
In October 2006, IBM has introduced this new service management software, tools
and business partner resources.
|Among the attendees of IBM's summit, Michael Warrilow,
Analyst of Hydrasight-an independent industry analysis organisation focused
on enterprise software and software services in Asia Pacific region, had
also gave his views about the status of growing need of Service Management
in India and other parts of Asia Pacific region.
Pointing out some of his observations about the Indian
market, Michael said, India is at a thresh hold of becoming
a global service delivery hub. The country is moving towards a dynamic
state where people and services are needed to be further strengthened.
The infrastructure is continuously and rapidly growing. In such case,
India is in need of global acclaimed IT infrastructure.
Elaborating the usefulness of service management
solution for an enterprise, Michael stated, Service management
solutions along with ITIL (IT Information Library) best practices can
improve operational efficiency, establish the foundation for a resilient
on demand operating environment, and support regulatory compliance requirements
These solutions offer a rapid time to value and extend the ITIL framework
to provide full IT business service management. Service management is
a complex integration and automation issue.