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Issue of January 2007
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IBM Forum

In a global market study 78 percent of CEOs believe that integrating business and technology is of great importance to driving business growth but only 45 percent of respondents believe that they are able to accomplish this goal. Faiz Askari reports from Goa.

It was a gathering to discuss the emerging trend and need of Service Management, It was hosted by IBM’s Service Management Executive Forum. The focus was to explain best practices, standards and new technologies that impact business service delivery and results. CIOs and CTOs of across verticals have not only attended the event and but also showed curiosity about the new emerging trend.

The two-day summit was a forum for key CIOs and CTOs to learn more about IBM Service Management strategy and solutions which will help companies realize the opportunity of leveraging the optimum potential of service management in service delivery.

The event focused on the changes to the infrastructure resulting in increased complexity; and finally, tougher compliance regulations, which demand much improved audit, access and reporting capabilities.

In India, IBM is witnessing interest and demand in service management from all industries, including retail, healthcare, government, energy and manufacturing. 

The IBM Service Management Partner Ecosystem includes independent hardware vendors, application software providers, system integrators, distributors, resellers and consultants who will work with IBM to build offerings and skills based on IBM’s open platform.  IBM is launching this global initiative with more than a dozen business partners, including Cisco Systems Inc.,   Megasoft Consulting, Nortel, Solidcore, Tata Consultancy Services and Toshiba Solutions, who will work with IBM to promote and deliver service management solutions based on industry reference models and standards.  

Aldrin also added, “To expand the reach of IBM’s middleware, IBM has announced new resources for technology vendors delivering products and services that complement IBM service management offerings.”

In October 2006, IBM has introduced this new service management software, tools and business partner resources.

In Brief
Among the attendees of IBM's summit, Michael Warrilow, Analyst of Hydrasight-an independent industry analysis organisation focused on enterprise software and software services in Asia Pacific region, had also gave his views about the status of growing need of Service Management in India and other parts of Asia Pacific region.

Pointing out some of his observations about the Indian market, Michael said, ‘‘India is at a thresh hold of becoming a global service delivery hub. The country is moving towards a dynamic state where people and services are needed to be further strengthened. The infrastructure is continuously and rapidly growing. In such case, India is in need of global acclaimed IT infrastructure.’’

Elaborating the usefulness of service management solution for an enterprise, Michael stated, ‘‘Service management solutions along with ITIL (IT Information Library) best practices can improve operational efficiency, establish the foundation for a resilient on demand operating environment, and support regulatory compliance requirements These solutions offer a rapid time to value and extend the ITIL framework to provide full IT business service management. Service management is a complex integration and automation issue.’’

 
     
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