Inter-operability is critical for service management
Zollar, General Manager, Tivoli Software, IBM Software Group, shares his
opinions on service management with Faiz Askari.
Whats your advice for a company that wants to take
advantage of service management?
It can be defined by many components of the business model, the most significant
of which is ITs role in the business model of an enterprise. A process
reference model, visibility of secure content, following best practices, and
flexibility and integration are other components. Service excellence and operational
efficiency are the other differentiators of how service management should be
placed in an organisation.
How does IBM expect to monetise this trend?
The inter-dependence between businesses and IT is growing. Organisations across
verticals have started implementing mission-critical applications. Apart from
this, organisations are continuously upgrading and updating their IT infrastructure
with the advent of newer technologies. These factors are generating the need
for service management. IBM however offers a complete portfolio of service management,
which includes software and hardware.
How have you taken care of inter-operability? Most organisations
have already invested in IT infrastructure, so would they like to introduce
any fresh application atop that infrastructure?
The inter-operability factor is really critical for service management solutions.
We have taken this seriously, and our portfolio has the capability to automate
and integrate complex technologies through service oriented architecture. In
this way, an organisation can re-use its existing IT infrastructure more sharply
towards delivering the desired business goals.
In terms of numbers, how is IBMs performance in India?
IBM has been growing at a very fast pace here. IBM India has the second-largest
workforce, second only to the US. From 38,500 employees in December 2005, IBM
augmented its workforce to 43,000 as of June 2006. In 2005, IBM India operations
grew by about 55 percent.
Whats the headcount at the Tivoli Development Centre
in India? Which Tivoli product has been developed completely here?
At present we have more than 100 people in our software labs
in India. To answer the second part of your question, Tivoli Directory Serverwhich
provides a powerful Lightweight Directory Access Protocol identity infrastructure
which is the foundation for deploying comprehensive identity management applications
and advanced software architectures like Web serviceswas developed in
India. It is a powerful, security-rich and standards-compliant enterprise directory
for corporate intranets and the Internet. The directory server is built to serve
as the identity data foundation for rapid development and deployment of your
Web applications, and security and identity management initiatives, by including
strong management, replication and security features.