Unified communications have to be end-to-end
Radomir, Head, Product & Solutions Marketing, Nortel, Asia-Pacific speaks
on the various aspects of unified communications in an Indian context.
Unified communication can be defined as?
The key elements of unified communications include bringing together IP telephony
and other enterprise communication channels such as instant messaging services.
It has to be a collaboration between all the network-assisted architectures
used by an enterprise.
It should be able to encompass all forms of call, multi-media and cross-media
message-management functions. This in turn will help organisations to hone their
operational productivity and lower operating costs.
Do you feel that dropping bandwidth prices will drive unified
Well, the prices have come down. I still feel that broadband usage in India
is low as compared to the rest of the world.
As the Indian market matures, enterprises will adopt unified solutions to take
advantage of features including e-mail, instant messaging, and multi-media conferencing
How can unified communications help Indian enterprises
Business productivity can be achieved only if the entire system is designed
and deployed end-to-end. Patching the product with an existing system or product
will not help.
The architecture need to be analysed and the solution should be deployed based
on need and requirement. The entire enterprise set-up from telephone to high-end
applications needs to be deployed on IP.