Whatever happened to the paperless office?

The visionary
His vision to succeed in life and to ensure the excellence of information technology in the organisation he works in is what drives Meheriar Patel, DGM and Head of IT at Globus India. Rishiraj Verma finds out what makes him tick

How Elbee tracks consignments
When you are in the logistics business, it is essential that timely updates of the status of every consignment are available both for your own staff and for your customers. But Shirish Gariba, Vice-president of IT at Elbee Express, decided that more was needed than just a status-tracking portal. Dominic K reports

Striking the right IT deal
Gary P Scholten, Senior Vice-president and Chief Information Officer, Principal Financial Group, advises fellow CIOs on how to bargain for the right IT deal and get the most out of it

Are we ready for Business Process Management?
Subham Sarkar, Consultant, Technology Advisory Services, PricewaterhouseCoopers, details the factors that led to the birth of BPM and how it can help enterprises

“SOA is super-hyped”
Outsource, but be ready for the risk

Customer satisfaction with CEM
Secure, Test, Go…

A structured approach to bidding
For companies that are planning to spin off their IT departments into full-fledged IT service companies, this book has a lot on offer. It advises these freshly-minted companies on how to go about bidding for IT and consultancy projects.