Gati on the WAN-VoIP highway
GATI, the express cargo player, has gone the WAN way to connect over 400 locations
(120 through terrestrial links and the remaining through Remote Access Server
[RAS] or through the Internet) across the country for running centralised Web-based
applications. With a network of over 400 offices, GATI services 594 districts
With the objective of staying ahead of competition in service delivery, GATI
upgraded its legacy network and built an integrated communications architecture
that can run ERP, CRM and warehouse management systems along with other Web-based
The 400 GATI office locations were distributed under 11 major concentration
points and nearly 120 locations would connect to these concentration points.
All other locations connect through RAS or through the Internet to the central
servers for carrying out online transactions. All the concentration points are
connected through a VPN service provider.
In addition to data traffic, GATI Net also runs the VoIP solution over Cisco
IP Phones and Call Manager for connecting domestic as well as international
locations. A key constraint that GATI faced was that most of its physical locations
were situated outside the city limits where it was difficult to get terrestrial
links as well as maintain high uptime. With the new solution, Cisco IP phones
are being used in remote areas over VSATs. Besides easing inter and intra office
communication, the Cisco IP phones also facilitate the central help desk for
GATIs internal customers.
Being an early adopter of technology, the organisation implemented a web-based
ERP solution in 2003GATI Enterprise Management System (GEMS)that
runs on a centralised architecture and ensures seamless information flow across
all locations. The network integrates all key solutions like GEMS and CRM, and
supports other applications such as the warehouse management system, centralised
mail server (Lotus Notes) and an interactive customer portal.