SAP support to Oracle users
SAP is offering third party support and maintenance to Oracle users using Siebel
applications (a CRM). SAP is undertaking this manoeuvre with the help of its
wholly-owned subsidiary TomorrowNow, which specialises in supporting JD Edwards
and PeopleSoft applications. The program offers support to users who wish to
stick to Oracle applications and only need support from a third party.
TomorrowNows program caters more to maintenance needs than upgradation.
While there may be no product advancements in the service, there are features
such as bug fixes, patches and compliance updates. SAP claims to provide all
this at a rate much lower than Oracle supportaround 22 percent of their
initial implementation fee to be precise.
This is an important factor in the announcements made by SAP simply because
organisations use software packages for up to five years and therefore may spend
more on maintenance than on buying them.
SAP has therefore planned to forego the upfront license fees early on to woo
Along with this, SAP also offers the Safe Passage (a migration path) program
to users who want to switch from Oracle to SAP applications.