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Issue of May 2006 

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Oriental’s efficiency up with INLIAS

Oriental Insurance Company has just completed the successful roll-out of its integrated insurance management solution at 192 offices, with 3i Infotech as the implementation partner. With the completion of the roll-out, INLIAS (Integrated Non-Life Insurance Application Solution), as the project is referred to, provides Oriental integration across its operations, ensuring easy access to information and efficient customer service.

With the roll-out, Oriental, which has an annual turnover of over Rs 3,600 crore, expects to benefit from operational efficiencies, automated reporting at the divisional and regional levels, and effective management information systems for top management decision-making. 3i Infotech has customised its standard insurance Premia software product to develop the INLIAS software for Oriental.

The deployment of INLIAS is part of Oriental’s initiative to become India’s premier general insurance company, built upon well-knit integrated business systems. Oriental currently has 21 regional offices, 310 divisional offices, 583 branches and 55 extension counters across India.

Said S K Chanana, General Manager of Oriental Insurance, “Over the last few years the insurance industry has undergone a major change with the entry of global players. Effective deployment of technology, we believe, will provide us a critical edge. The INLIAS implementation will not only allow us to streamline our operations, but also facilitate quicker risk-analysis, widen our product range, offer higher quality of services, and expand our customer base. With INLIAS, we expect to bring down document processing time for policies, claims and renewals. With the successful deployment at the initial locations, we will now roll-out INLIAS across other branches of Oriental.”

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Indian Express - Business Publications Division

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