In troubled times
believes that staying up-to-date helps them recover from disasters
At MphasiS, DR (disaster recovery) is used to protect all critical applications.
These include applications such as ERP, messaging and directory services, file
servers, critical business applications, Verint, Blue Pumpkin, VSS servers,
SharePoint Portal Servers and critical financial servers.
MphasiS uses a 45 Mbps IPLC for its call centre operations to ensure high performance.
There is a centralised set-up for DR management. We implement solutions
and DR functions for all critical applications. These are controlled and managed
by the team which monitors and performs assessments on a regular basis,
says Michael Martin, Associate Vice-president, Technologies, MphasiS.
Replication is done right from the development site to the core site, and then
from core site to offsite on a daily basis using IP SANs (Intransa IP 5000)
for replication. This is done across MphasiS seven sitesfour in
Bangalore, and one each in Mangalore, Pune and Mumbaiwhile one more site
is being set up in China. All the data is being replicated first from
the development centres and thereon to the core centres, says Martin.
MphasiS is able to switch over the data within 30 minutes from one site to another.
The organisation has a common core team for DR and BC. This team works from
MphasiS global network operating centre. Weekly visits are performed on
each site, and tests are conducted on backup efficiency (random and monthly
Ten dry runs are conducted every month by migrating data
from one centre to another. Once the migration is done, operations are performed
from there. This is done once a month for all the sites that MphasiS operates
in India. We use SAN management, and reports are being sent on a regular
basis to the management, says Martin.
Training sessions are held on a quarterly basis where sessions are undertaken
for the Global Network Operation Centres. Operation teams are trained in the
management of core infrastructure. A half-yearly assessment is also done with
Reports are sent monthly. Documented DR policies involve compliance, business
excellence, information security and technology, adds Martin.
Risks can come from anywhere, Martin points out. For all the
products, there is 100 percent redundancy with no single point of failure. Even
if you pull out a network cable there will be 100 percent redundancy.
Come Rain or Shine
Being able to recover from any disaster that has ever struck them has ensured
that MphasiS always stays ahead in the race even during the worst. Whenever
disaster strikes, recovery starts within 30 minutes, declares Martin.
During 26/7, MphasiS switched over from its centre in Mumbai within 30 minutes
and began operating from Pune. Operations continued even during the heaviest
rains that Mumbai has ever seen.
- The company:
MphasiS specialises in multi-channel solutions to optimise sales and
service processes. The company also has an extensive offshore infrastructure
for IT development and BPO with centres in India, China and Mexico.
- The need: Business continuity and protection
of critical applications and information in case of disasters
- The solution: The organisation uses a
centralised set-up for DR management to protect all critical applications
done across MphasiS' seven sites. Replication is done right from the
development site to the core site, and then from core site to offsite
on a daily basis using IP SANs (Intransa IP 5000) for replication.
- The benefits: MphasiS is able to switch
over the data within 30 minutes from one site to another. During 26/7,
MphasiS switched over from its centre in Mumbai within 30 minutes and
began operating from Pune. Operations continued even during the heaviest
rains that Mumbai has ever seen.