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Issue of April 2006 
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April 2006

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Infrastructure Strategies 2004
Business Continuity
tSource

 COVER STORIES

Spinning the RIO web
The rise of the RIO
Managing internal affairs
The CIO through the eyes of the world
The champion RIOs

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 NEWS & ANALYSIS

India’s largest e-governance initiative
SBI connects 10,000 group branches
PKL opts for R/3 ERP
“Monitoring technology should be agent-less”
Intel-ICICI to finance SMBs’ IT

 EDIT

Connecting the dots

 SHELF SPACE
Shelfspace
 INBOX
Inbox
  HITECH HOTSHOTS

“One should be open to absorb the best things”
A strong believer in honesty and integrity, he has helped craft IT strategies to empower auto giant Mahindra’s success. Here is the story of what constitutes Arvind G Tawde, the VP & CIO of Mahindra & Mahindra. A profile by Anil Patrick R

 IN PERSON

“Security must be a business enabler, not an inhibitor”
“CRM can improve productivity by 20 percent”

 VIEW FROM THE TOP

Riding the animation wave
A K Madhavan, CEO, Crest Animation Studios, on how his company is meeting international standards

 ANALYST'S CORNER

The Order Management Cycle in 2006
The technology to support order hubs will emerge, say R Wang, John Ragsdale and Ian Schuler of Forrester Research in their analysis of order management cycle trends for 2006-07

 HEART OF THE MATTER

The true value of IT
Mani Mulki, General Manager, Information Systems, Godrej Industries, takes on a provocative topic: does IT matter?

 CASE STUDY

Customer management at Pfizer’s
A customised approach to keeping contact with doctors can help pharma companies stand out. Deepali Gupta and Sneha Khanna take a look at Pfizer’s home-grown CRM system that has successfully accomplished this

 FOCUS

Secure IT behind Integreon
Integreon has robust and secure infotech in place to provide value-added KPO and legal process outsourcing services. Prashant Chawla, COO and CFO of the company, allowed Kumar Dawada a look behind the scenes

 VENDOR VOICE

The argument for UTM
Strategies for IT integration

  READERWARE

Navigating a flat world
In his book, The World is Flat, Thomas Friedman closely examines globalisation. The book outlines how digitisation, virtualisation and automation change the way we live, interact and do business. It also reveals how CEOs and CIOs worldwide have realised its potential.

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Indian Express - Business Publications Division

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