Connecting the dots

“One should be open to absorb the best things”
A strong believer in honesty and integrity, he has helped craft IT strategies to empower auto giant Mahindra’s success. Here is the story of what constitutes Arvind G Tawde, the VP & CIO of Mahindra & Mahindra. A profile by Anil Patrick R

“Security must be a business enabler, not an inhibitor”
“CRM can improve productivity by 20 percent”

Riding the animation wave
A K Madhavan, CEO, Crest Animation Studios, on how his company is meeting international standards

The Order Management Cycle in 2006
The technology to support order hubs will emerge, say R Wang, John Ragsdale and Ian Schuler of Forrester Research in their analysis of order management cycle trends for 2006-07

The true value of IT
Mani Mulki, General Manager, Information Systems, Godrej Industries, takes on a provocative topic: does IT matter?

Customer management at Pfizer’s
A customised approach to keeping contact with doctors can help pharma companies stand out. Deepali Gupta and Sneha Khanna take a look at Pfizer’s home-grown CRM system that has successfully accomplished this

Secure IT behind Integreon
Integreon has robust and secure infotech in place to provide value-added KPO and legal process outsourcing services. Prashant Chawla, COO and CFO of the company, allowed Kumar Dawada a look behind the scenes

The argument for UTM
Strategies for IT integration

Navigating a flat world
In his book, The World is Flat, Thomas Friedman closely examines globalisation. The book outlines how digitisation, virtualisation and automation change the way we live, interact and do business. It also reveals how CEOs and CIOs worldwide have realised its potential.