Contact centre information
Do you know of any contact centre that can cater to between 25 and 75 seats
of a BPO company in the IT staffing business (not a call centre)? The BPO outfit
in question does a lot of inbound and outbound calling (each agent makes or
receives 6 to 10 calls an hour).
CES CRM - Group
Rajiv Gerela, General Manager, Technology, Wipro BPO
There are lots of BPO companies which can provide only
seats for work or do the end to end job. All BPO company details can be found
on Nasscoms Web site and they can be contacted for further information.
Thanks & Regards,
SRM on SAP implementation issues
This is Chandrakanth Nagamalli. I am a student of Victoria University, pursuing
a Masters in Accounting. I came across the article published in www.networkmagazineindia.com
on SAP R/3 implementation by Hero Honda Motors in late 2004. Could I know if
Hero Honda or any other company who implemented its SRM on SAP had issues associated
with the implementation? Since I am a student of SAP R/3 doing research as part
of the program, it will help if you can advise me.
Most SAP MySRM implementations have been smooth. At the
time we spoke to Hero Honda, the CIO did mention that there was some structural
change required in the IT infrastructure before the ERP could be integrated
with the SRM, which was facilitated by SAP personnel.
The company also had some configuration problems that could
not be solved here, so they were solved by the SAP teams in Singapore and Germany.
Technology in fishing
I read the article in Network magazine, titled Harvesting the high seas
about GPS technology being used by the fishermen in Kerala. I would like to
know more about this.
1. Is any other state using the technology for fishing?
2. Are there other organisations promoting the technology (a recent media report
3. How much time does it take to collect and process the data and then get it
to the fishermen?
4. How is the technology used by fishermen?
Community Enterprise Forum International (CEFI)
The use of GPS by fishermen is purely for navigation and
for marking fishing spots. This technology is being used by fishermen from Kerala.
This has been happening for over four years now, driven
more by the initiatives of individual fishermen and fishing communities than
by organisations or research bodies. The fisherman buys an imported handheld
GPS unit (usually the Garmin brand). GPS technology uses a technology called
triangulation based on signals from a dedicated satellite network
to calculate location. It is available on the GPS unit with just the time delay
arising from tracking the nearest satellites. The information provided is accurate
enough and most handsets have features to track and store the route/path taken.
It will be of great benefit to the fishing community if
an organisation takes up this GPS data consolidation effort. This holds special
relevance today since many of fishing routes and sites have been altered as
a result of the recent tsunami that lashed our coasts.
There is more work being done on GIS (Geographic Information
Systems) front by research bodies like CMFRI and CIFE than on use of GPS data.
You can get in touch with these agencies for more details. MPEDA is supposed
to be providing assistance to fishermen in buying GPS units, but I have no information
regarding the status of this endeavour.
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