The smarter enterprise
A man is not necessarily intelligent because he has plenty
of ideas, any more than he is a good general because he has plenty of soldiers.
a man is known by the company he keeps, then what is
a company known by?
Nowadays it seems to be all about the quality of people
and processes that determines a companys rise
or fall. If IT has a role to play here, it is to ensure
that the quality of people and processes come shining
through rather than being hampered and frustrated by
poorly designed and deployed information systems.
Aquiring and retaining that intelligent edge means different things
for companies in varied verticals. For a broadcaster like AIR, IT can mean the
difference between iffy analogue broadcasts that turn quality programs into
inaudible aural goo and crisp and clear digital broadcasts that do justice to
its programming. For ICICI Lombard it meant combining the power of two disparate
technologiesGeographical Information Systems and Risk Management. At SRL
Ranbaxy, IT was used to tie in all the threads of its country-wide processes
into a single cohesive system.
Whether it is to reduce credit card fraud at HDFC Bank or making it easier for
commuters to purchase tickets on the Indian RailwaysIT can be that trump
card which helps an organisation go beyond the mundane to the sublime. Examples
abound, be it NDPLs Sampark CRM that has slashed the time taken to redress
customer complaints to less than a third of what it took. Or KDMCs citizen
facilitation centre project that helped issue more than double the number of
certificates from the previous year. Or even Wipro Technologies shift
to Exchange 2003 and use of a SAN as part of its messaging infrastructure by
which the companys been able to consolidate 24,000 users on to a single
Not coincidentally, these companies are the winners of the Intelligent Enterprise
Awards this year honouring the IT innovators of Indian industry and we have
devoted this issue to telling you all about their achievements.
Thats not all. If you missed out Technology Senate 2005, our correspondents
were there to chronicle Indian ITs premier event and we have a session-by-session
account of what happened at Technology Senate 2005 in Thailand. Some of the
highlights include Gartners list of hot technologies and their impact
on Indian IT users in the next couple of years and write-ups on everything from
64-bit computing to convergence and everything in-between. Fasten your seat
belts. Its going to be a bumpy ride down the technology boulevard but
you wont regret a minute you spend reading this issue.
Prashant L Rao
Head of Editorial Operations