Intelligent Enterprise Awards 2005
Change is a constant companion for an enterprise, and progressive
change requires innovationinitiatives that differentiate the intelligent
enterprise from the rest. Network Magazine highlights the achievements
of the best in the business. by Anil Patrick R
needs typically drive enterprise IT deployment. This creates a scenario where
organisations look for distinct competitive advantage with the aid of IT innovation.
To keep up with these expectations, CIOs need to innovate. These innovative
deployments define the concept of an intelligent enterprise.
An intelligent enterprise is an organisation that has developed and applied
an IT solution related to its business in an innovative manner, one that has
had a significant impact on cost, time, and quality. These organisations are
often pioneers who chart the way their industry vertical deploys IT.
Here innovation is of two types: either a company is an early adopter of a new
or upcoming technology, or existing technology or technologies have been implemented
in an innovative manner resulting in significant benefits.
Innovation has special relevance in the Indian context since our organisations
are almost on par with the rest of the world when it comes to IT. For example,
India has some of the best enterprise automation implementations worldwidebe
it ERP, SCM, or CRM.
This is visible in first-of-its-kind initiatives (globally) like
the SAS Intelligent Enterprise Awards 2004 winner Hero Hondas Supplier
Relationship Management (SRM) using mySAPs Supplier Self Service (SuS)
sub-module. Such efforts have helped these organisations gain a competitive
edge over their local competitors as well as bridge the technology gap on a
Next come home-grown innovations of international standards. Indian organisations
are able to blend technologies (both existing and emerging) with their business
processes innovatively to develop unique IT solutions that add business value.
While delivering business benefits such projects also help improve the common
mans quality of life.
A good case to illustrate this point is ITCs e-Choupal initiative (winner
of the Intelligent Enterprise Awards 2003 for The Most Innovative Enterprise).
Yet another example is this years Intelligent Enterprise Awards (Infrastructure
category) winner, the Centre for Railway Information Systems (CRIS) online
reservation project. Kalyan Dombivli Municipal Corporations kiosk-based
citizen facilitation centre deployment (Intelligent Enterprise awards 2005 winner
in the Government sector) is yet another noteworthy example.
Initiatives like these have garnered top-notch rankings for Indian enterprises
globally due to the following focus areas.
A CTQ Focus
The CTQ (Cost, Time, Quality) factor is of paramount importance in the intelligent
enterprise concept. Projects can be competitive only if they are economically
viable and provide maximum ROI with the least possible TCO and time.
At the same time, a stringent quality focus has to be maintained to ensure that
a project is world class. These objectives are not easily achieved. This is
why the Indian enterprise has stood firm despite adverse conditions. Instead,
it has focussed more on making the best out of available resources.
Network Magazine realised the need to recognise these
outstanding leaders as well as create awareness in Indian enterprises for the
need to innovate. As a result, the Intelligent Enterprise Awards were conceptualised.
- The Awards, now in their third year, aim to honour
Indian organisations that have:
- Successfully conceptualised a ground-breaking
and innovative information technology initiative
Used or implemented the above initiative in an innovative
manner within the organisation, or built a solution using a concept or technology
that is emerging and is considered a leading practice amongst the industry.
Divided into nine categories (seven in 2004) to encompass all the industry verticals,
the Intelligent Enterprise Awards 2005 brought to you by SAS provides positive
feedback to the enterprise and motivates industry peers to develop intelligent
solutions. The awards celebrate ITs potential to fundamentally transform
how business is done. Its success can be judged from the acceptance that Indian
organisations have accorded to the awards.
Today, the Intelligent Enterprise Awards are widely recognised as an industry
standard for recognising innovation in enterprise technology implementations.
The Awards popularity is obvious from the 101 applications received from
Evaluation of Enterprise Intelligence
When it is the elite of India Inc competing with their best projects, it is
not easy for a single entity to decide the best. This is why the Intelligent
Enterprise 2005 Awards selection process involved a jury panel consisting of
industry experts and a business process advisor.
The jury panel consisted of five eminent personalities from the Indian corporate
arena. These included a CEO, a CFO, a consultant, and most importantly, prominent
CIOs to bring in the peer perspective.
The business side of evaluation from a top management view was provided by Dipak
Gupta, Executive Director, Kotak Mahindra Bank. Sunil Chandiramani, Partner,
Ernst & Young, provided the consultants perspective vis-à-vis
project evaluation. The CIOs viewpoint came from Sanjay Prasad, Head,
Technology Services, e-Serve International and Arun Pande, Vice-president, IT,
Colgate-Palmolive (India). N Sridhar, Chief Financial Officer, Britannia Industries
examined the projects from a CFOs point of view.
Applications received for the awards were tested for accuracy by Ernst &
Young. Shortlisted nominees were forwarded afterwards to the jury panel for
the final score tally. The final scores were then tabulated by Ernst & Young
and the SAS Intelligent Enterprise Awards 2005 winners were chosen for the different
The Best of 2005
Its time now to have a look at the Intelligent Enterprises of 2005. Lets
start with one of the biggest IT implementers of them allthe banking segment.
HDFC Banks proactive risk management system to reduce credit card related
risks and fraud is the Intelligent Enterprise of 2005 in the Banking segment.
According to HDFC Bank this is the first solution of its kind in India.
Energy & Utility
The Sampark customer relationship management initiative deployed by North Delhi
Power Limited (NDPL) won the SAS Intelligent Enterprise Award 2005 in the Energy
& Utility segment. This solution provides single window customer complaint
management and speeds up sanction of utility connections.
The kiosk-based citizen facilitation centres (CFC) of Kalyan Dombivli Municipal
Corporation (KDMC) is an outstanding e-governance initiative that has helped
it become the Intelligent Enterprise of 2005 in the government segment. The
CFCs help create citizen-centric administration which adhere to accountability
and transparency, balanced empowerment of employees and citizens.
Media & Entertainment
All India Radios (AIR) fully digital studio aimed at improving transmission
quality to compete with private radio networks is the Intelligent Enterprise
of 2005 for the Media and Entertainment category. The IT initiative has helped
the broadcaster achieve a 360-degree improvement in its programme quality and
has speeded up its news gathering and information processing flows.
The first of its kind in the Indian insurance industry, ICICI Lombards
use of a GIS solution for risk management helps it combine risk management software
along with GIS-based locational data. This helps understand spatial-level risk
data representing real-world entities including both geo-referenced and quantitative
The provisioning and CRM system for prepaid subscribers deployed by Bharti Cellular
is the Intelligent Enterprise award winner of 2005 in the Telecom section. The
solution has helped Bharti Cellular streamline workflow processes and reduce
costs to retain prepaid customers.
SRL Ranbaxys home-grown centralised lab information system (CLIMS) is
the first-of-its-kind ERP system in the Healthcare segment. It helps centralise
and consolidate business-critical information.
The online reservation system of Centre for Railway Information Systems (CRIS)
is perhaps the project with the widest reach amongst all the Intelligent Enterprise
2005 nominations. It has made the purchase and management of unreserved tickets
a centralised and easy task with the use of simple and innovative technology.
IT & ITeS
Wipro Technologies is the Intelligent Enterprise 2005 winner in the IT &
ITeS segment. This project involved re-architecting Wipro Technologies
messaging systems to reduce downtime and create a centralised management interface.
- IDBI Bank - Payment
of income tax over the Internet
- Yes Bank - Complete
outsourcing of IT
Energy & utility
- BPCL - SAP enterprise
- NSE IT - The OPMS
(Online Position Monitoring System) re-engineering initiative
- IFFCO - Digital signature based e-procurement system
- Andhra Pradesh - E-procurement
- Mira Bhayandar
Municipal Corporation - Complete computerisation for the e-governed
Media & Entertainment
- Mudra communications
- In-house branch operations and support systems
- MTNL - SMS-based linesman
alert handling system
Fortis Healthcare - Hospital Information System
Wockhardt - Hospital Information System
- Larsen & Toubro -
Integrated project correspondence system
IT & ITeS
- Hinduja TMT - Process
Kotak Mahindra Bank
Chief Financial Officer, Britannia Industries
Ernst & Young
Head, Technology Services,
Arun Pande, Vice-president, IT, Colgate-Palmolive
The Intelligent Enterprises of 2005
Energy and Utility
C N Ram
Proactive risk management system
North Delhi Power Limited
Customer relationship management
Media and Entertainment
Kalyan Dombivli Municipal Corporation
Citizen facilitation centres
All India Radio
Fully digital studio
GIS-based risk management system
Provisioning and CRM system for prepaid systems
G Radhakrishna Pillai
Centralised lab information system
Dr Rajesh Narang
Online reservation system
IT & ITES
Re-architecting of the
enterprise messaging system