Perception vs reality in the enterprise mobile workforce
is a disparity between the perceived and actual use of mobile technology, according
to The State of Workforce Mobility, a comprehensive study conducted in the US
by Simpson Carpenter on behalf of Nokia Enterprise Solutions.
A significant disconnect exists in todays large business
community between the perceived and actual use and understanding of workforce
mobility. Decision-makers at large organisations have not come to fully recognise
the extent to which their employees utilise mobile technology. From the decision-makers
perspective, few employees use mobile phones (24 percent) or laptops (10 percent)
for work purposes.
Conversely, more than 50 percent of employees in those same
organisations indicate they use a mobile phone for business activities. This
gap in the assessment of mobile technologys importance at large businesses
points to the underlying reality, that decision-makers remain behind the mobility
curve, and employees continue to pull them forward.
As employees rapidly embrace mobile technologies, many company
decision-makers remain unaware and unconvinced of the value to their organisations
and employee population. This disparity between the perceived use and actual
use of mobile technology has been responsible for slower deployment within some
But that trend is changing as more decision-makers recognise
the benefits to their workforce and their organisation from a fully mobile infrastructure.
Businesses of all sizes are implementing mobile technology. Of course, slight
variations exist due to different issues and priorities in budgeting, IT planning,
and resources. However, overall, the workforce at businesses of all sizes have
recognised the value of mobility, and is at the forefront of the push for greater
access to remote applications, such as e-mail and CRM database information.
The survey involved 2,700 enterprise mobility decision-makers
and 3,000 employees to gain insight into their mobile technology usage and behaviour.
Respondents were representative across industries, hailing from a variety of
company sizes including, small businesses (1-49 employees), medium businesses
(50-499 employees) and large businesses (500+ employees). The study can be downloaded