Equipment for a call centre
I read the article Building a call centre written
by Soutiman Das Gupta. The article is informative. A friend of mine is planning
to set up a cyber café with around seven computers. He wants to use wireless
Can you give me an idea of the kind of equipment he needs
to purchase and install?
Dear Vivek Pant,
Since your friend wishes to use wireless technologies,
here are a few suggestions:
- Use wireless network adapters on every PC
- Use one 802.11x access point at a strategic location
in the room
- Use a broadband link with facilities for failover
You can make a choice between 802.11b, which allows 11
Mbps shared bandwidth, and 802.11g, which offers 54 Mbps.
You can buy the wireless LAN equipment from a number
of vendors such as Cisco, D-Link, 3Com and Krone.
You can visit the nearest reseller (Tech Pacific
etc) or put a request on the vendors Web site.
Search facilities on Web site
We are regular readers of Network Magazine and find
the articles very interesting, informative and useful.
We wanted to look up a previously published article related
to ICICI Bank from the archives section of the magazines Web site (www.networkmagazineindia.com).
Since we did not remember the issue date we hoped to find a site search facility
on the Web site.
We were surprised to discover that there is no such facility.
Can you let us know if there is any facility to look up specific articles from
your archives by using keywords?
Tuticorin Port Trust
Dear J Jeyaveerapandian,
To take care of your requirements, we have introduced a
search feature on our Web site. You can view the page at www.networkmagazineindia.com/search.shtml
We hope you will use this facility to look up the articles
you want by putting in names and keywords.
Articles and products to be featured
I work for a Wi-Fi security service provider in Pune. I have three queries:
The IT Head of our organisation would like to contribute an
article to Network Magazine to be featured in the Vendor Voice section.
How can he go about it?
We would like to have our companys upcoming IT products
featured in the section called Shelf Space which highlights new
arrivals. How do we go about it?
Is there a fee for either of the above?
Dear Sudhakar Mishra
Thank you for writing to us.
Here is our response to your queries.
1) Network Magazine prints articles written by experts
from the vendor/service provider community in the section called Vendor
You can request the technology head of your company to write a 1,200-1,400
word article which deals with technology or management issues. In your case,
the topic could be related to the need for Wi-Fi security, the solution options,
or business benefits.
The article must be vendor-neutral. You can attach graphs
and diagrams with it. You can look at Vendor Voice articles of previous issues
in the archives section of our Web site as well. Well print the article
if after evaluation we find that it is relevant to our readers. There
are no charges for publishing such a contributory article.
2) You can e-mail or courier your product information to
us. If the products are relevant to our audience, they will be considered for
use in the Shelf Space section of the magazine. There are no charges
for this either.
You can send us feedback by e-mail
or write directly to any of us here in the editorial department.
Business Publications Division
Indian Express Newspapers (Mumbai) Ltd.
1st Floor, Express Towers, Nariman Point
Youll find our writers
e-mail addresses at the end of their respective articles. We look forward
to hear from you.