Integrating new with old a challengeGartner
In a series of forecasts focusing on trends in enterprise knowledge management
support and collaboration, Gartner predicts that the greatest challenges and
opportunities for companies during the next four years will be integrating new
technologies with those that are maturing.
Trade-offs include the need for IT managers to understand and invest in new
technologies such as wikis, weblogs and instant messaging (IM), while consolidating
existing technologies such as e-learning and content management.
Gartner predicts that user-deployed tools such as wikis, which allow individuals
to create and edit content in a set of Web pages, will enter the mainstream
in at least 50 percent of enterprises by 2009.
Thats why companies need to select their Enterprise Content Management
(ECM) vendors judiciously and ensure that service level agreements and support
mechanisms can be enforced even after a merger. There will be a clear shift
in the nature of offerings from different vendors. Independent software vendors
will differentiate themselves from platform vendors by supporting industry-specific
Another prediction says that many companies will integrate e-learning solutions
with business applications and manage the training as part of a management dashboard.
They will also include more simulation-based training as they re-evaluate and
re-engineer their training programs.
According to Gartners findings, email retention will no longer be just
a storage issue but will soon be required for compliance. Enterprise e-mail
policies will change to comply with new regulations and IT departments will
take the lead in translating business policies of compliance into technology