Dead link on your Website
The articles in the cover story titled Following the outsourcing trail
in the October 2004 issue of Network Magazine were very good. The article Better
Engagement for Better Business written by Soutiman Das Gupta was especially
But when I typed into a browser the URL mentioned in the article which would
supposedly allow us to download a sample copy of an SLA agreement, I found that
the link was dead. Can you please mail me a copy of the sample SLA agreement?
Dear Mr Aravind
Thank you for pointing out that the link to the sample SLA document is not working.
We are sorry for the inconvenience and have rectified the matter. The link is
working now and you can access it. We have also mailed you a copy of the document
at your e-mail address.
Thank you for your favourable comments on the articles. We
appreciate your critical feedback and will be glad to receive more from you
Archive of questions and answers
In the earlier issues of Network Magazine there was a section where enterprise
user problems related to networking were answered by technology experts.
Unfortunately you seem to have discontinued it, and I dont find it in
the online version either. Since this section was particularly useful to me
and my organisation, can you keep an archive of the technical questions and
answers available for users who might have disposed of their subscribed issues?
Assistant VP (IT)
Dear Mr Krishnan
Thank you very much for writing to us. Your comments are valuable.
We did have a technology helpdesk section in our magazine earlier, but have
discontinued it more than two years ago. We now address similar queries through
the section called Inbox in the magazine, where this letter is printed.
The Inbox sections of previous issues can be viewed in the archives
section on our Website www.networkmagazineindia.com
I hope you will find it useful.
BI in Banking?
The cover story articles in the July 2003 issue of Network Magazine on Business
Intelligence written by Soutiman Das Gupta were very interesting. I would like
to know how we can apply Business Intelligence (BI) or Competitive Intelligence
(CI) in banking, and what the benefits are.
Thank you for your appreciation.
Within the banking industry there are unique needs that differentiate banks
from other companies. As banks become more sophisticated in their analysis of
customer behaviour, there are specific data points that should be accessed and
taken into account to perform accurate analysis.
Challenges such as accurate segmentation or identifying cross-sell and retention
opportunities can be successfully addressed by incorporating appropriate BI
software and solutions. Tailored to meet the unique needs of the banking industry,
BI solutions enable companies to implement effective business strategies, maximise
profits and manage corporate and consumer risk.
BI solutions can address banking-specific issues including
segmentation, customer retention, cross-sell, credit scoring and campaign management.
In addition, using BI software and solutions, an enterprise-wide business scorecard
with banking-specific Key Performance Indicators can be developed to give a
single, strategic view of an enterprise to help drive the banking strategies
You can send us feedback by e-mail or write directly to any
of us here in the editorial department.
Business Publications Division
Indian Express Newspapers (Mumbai) Ltd.
1st Floor, Express Towers, Nariman Point
You'll find our writers' e-mail addresses at the end of their respective articles.
We look forward to hear from you.