Keeping customers satisfied
If the noted American poet and philosopher could have seen the state of customer service that exists in this country today, he probably would have wept. In this scenario, customer relationship management (CRM), a much-misunderstood and maligned concept that entails managing relationships with customers, shows promise.

All's well that ends well
V K Magapu never had time for exploring IT till he broke a leg and was stuck at home with a notebook. Today he heads the IT operations of one of India's largest corporate houses, Larsen & Toubro. Deepali Gupta chronicles the life of a man who believes that hard work and integrity will always make a mark—come what may.

A boost for retail
Pantaloon Retail (India) has ambitious plans to grow its business and is using IT as a strategic tool to achieve its goals. by Soutiman Das Gupta

Find, get, and keep them for good
CRM today goes much beyond the old principle, 'The customer is always right.' In its simplest form it's all about the processes and systems that let you to find, get, and keep your customers for good. by Jaspreet Singh

Transforming tobacco collection
ITC's Project Dhanush combines a central ERP implementation with remote handheld terminals to bring enormous benefits to the company and tobacco farmers in South India. by Deepali Gupta

Empowering the enterprise network
Provisioning corporate connectivity and infocom solutions is gaining importance. That is where Comsat Max, a subsidiary of Bharti Enterprises, steps in. by Newly Paul

Leaning on the right pillars
Lean Six Sigma is a term a CEO would be interested in. It is an approach that needs to be rolled out across an organisation.