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Issue of May 2005 
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May 2005

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Click below for Research/ Presentations from our events
Infrastructure Strategies 2004
Business Continuity
tSource

 COVER STORIES

Getting your CRM right
CRM: beyond technology
A hard-working CRM for you
The Indian experience
How India Inc. manages customer relationships
I can’t imagine Spencer retailing without IT

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 NEWS & ANALYSIS

.com under attack
“Open source is valuable and viable”
MS bugged, CA vulnerable
Threats and viruses in India
IT industry and law keepers unite
BS 7799 for Keane

 EDIT

Keeping customers satisfied
If the noted American poet and philosopher could have seen the state of customer service that exists in this country today, he probably would have wept. In this scenario, customer relationship management (CRM), a much-misunderstood and maligned concept that entails managing relationships with customers, shows promise.

 HI-TECH HOTSHOTS

All's well that ends well
V K Magapu never had time for exploring IT till he broke a leg and was stuck at home with a notebook. Today he heads the IT operations of one of India's largest corporate houses, Larsen & Toubro. Deepali Gupta chronicles the life of a man who believes that hard work and integrity will always make a mark—come what may.

 SHELF SPACE
 INBOX
Inbox
FOCUS

A boost for retail
Pantaloon Retail (India) has ambitious plans to grow its business and is using IT as a strategic tool to achieve its goals. by Soutiman Das Gupta

ANALYST CORNER

Find, get, and keep them for good
CRM today goes much beyond the old principle, 'The customer is always right.' In its simplest form it's all about the processes and systems that let you to find, get, and keep your customers for good. by Jaspreet Singh

 CASE STUDY

Transforming tobacco collection
ITC's Project Dhanush combines a central ERP implementation with remote handheld terminals to bring enormous benefits to the company and tobacco farmers in South India. by Deepali Gupta

 IN PERSON
Virtualisation is misunderstood
Spending less money on IT is a compelling business proposition
Networking is business critical
 VENDOR VOICE
Clarifying security priorities
Get to the bottom of 10 Gig
 XSP

Empowering the enterprise network
Provisioning corporate connectivity and infocom solutions is gaining importance. That is where Comsat Max, a subsidiary of Bharti Enterprises, steps in. by Newly Paul

 READERWARE

Leaning on the right pillars
Lean Six Sigma is a term a CEO would be interested in. It is an approach that needs to be rolled out across an organisation.

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Indian Express - Business Publications Division

Copyright 2001: Indian Express Newspapers (Mumbai) Limited (Mumbai, India). All rights reserved throughout the world. This entire site is compiled in Mumbai by the Business Publications Division (BPD) of the Indian Express Newspapers (Mumbai) Limited. Site managed by BPD.