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Intelligent Enterprise Award
What are the formalities that an organisation has to undergo if it wants to
be nominated for Network Magazine's Intelligent Enterprise Award?
Dear Mr Nath
The Intelligent Enterprise Awards are usually presented at Network Magazine's
CIO Conclave at the Technology Senate event that takes place every year. Advertisements
inviting participation appear in The Indian Express, Network Magazine, Express
Computer, and The Financial Express at least two months before the actual presentation.
The application forms are available online from these websites: www.technologysenate.com
Companies wishing to participate must fill out the form and send it to us. Based
on the information provided, the Network Magazine editorial team and Ernst &
Young sift through all the submitted forms and select the top three entries
in each of nine industry categories. These categories are based on two criteria:
innovation and value creation.
The three finalists are then invited for an interview with a panel of jury members
who are business leaders, IT leaders and independent experts. The jury tests
the claims made by the CIO to arrive at the winner.
Setting up a call centre
I want to set up a fifty-seat outbound call centre in Salt
Lake City, Kolkata. Some consultants are advising me to use an International
Private Leased Circuit (IPLC), which is a dedicated digital point-to-point connection
providing voice, data and video communication to locations worldwide.
Others suggest that a 1 MBPS 1:4 leased line will work well. Please advise me
with regard to the type of connectivity I should use, along with what it is
likely to cost me.
Dear Mr Bhattacharya
It is good to hear that you plan to run a fifty-seat call centre, and we wish
you the best in your venture.
Regarding your queries, we assume that the following facts
- You plan to use well-tuned VoIP equipment from a
reliable solutions provider as this will minimise delay, echo, and the usual
problems of VoIP communications.
- All your seats will be used for making outgoing
- Your business will grow in the next few months,
in which case, when you apply for a high bandwidth link, there will be a time
Over and above this:
- No T1 leased line will ever give you 1.4 Mbps. The
actual bandwidth will be between one-third and half of the promised throughput.
- Taking a link from a single service provider is
not a good idea as you will have no failover link in such a scenario. A backup
ISDN link will only kick in after your primary link drops and ongoing sessions
We suggest that you explore the option of signing up with two different broadband
service providers (e.g. BSNL, Sify, Reliance, Tata Indicom-VSNL and Bharti Televentures),
and ask for T1 links from both.
In this manner, you will have two T1 links, each from a separate service provider.
Other than that, we suggest you talk to a competent consultant who can analyse
your business needs in thorough detail. The consultant will then recommend the