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Corporate IT governance
I have gone through the 'IT for Better Governance' and 'Governing IT' keynote
presentation articles in the December 2004 issue of Network Magazine. The articles
are informative, and it was very useful to know about corporate governance and
the impact of IT on it.
I feel that this article should be compulsory reading for the CIO community.
As CIOs are prospective CEOs, they should learn about the benefits of good corporate
governance. The governance theme is being supported by institutions like SEBI
and the ministry of finance, and is already being practised by large Indian
M K Mittal
Dear M K Mittal
Thank you for writing to us. We are very glad that the article has been interesting
and informative for you. We also share your belief that the views expressed
by the speakers should be studied by CIOs as most CIOs are prospective CEOs.
We hope that our magazine has been able to communicate the message to our readers,
and that they will benefit from it, like you have. In the future we will publish
more articles on corporate IT governance, and the role played by IT in it.
Opening a call centre
I have been running a computer education franchise named Lakhotia Computer Centre
for the past seven years in Kanchipuram, Tamil Nadu. I now wish to set up and
operate a call centre on the premises. I read the article titled 'Building a
call centre,' written by Soutiman Das Gupta in the December 2002 issue of Network
Magazine, and found it useful.
Can you provide me with relevant guidance to help me set up the centre?
Dear G Arivukkanall
The kind of infrastructure you need to open a call centre depends upon a number
of factors such as the number of seats you wish to have, the kind of services
you want to offer, the amount of space, projected growth, etc. Consulting is
best done by professional organisations like Gartner, Datacraft, Cisco, Nortel
and many others. We suggest you get in touch with one of them, and wish you
all the best with your project.
Our area offices connect to the central SAP R/3 servers through dial-up connections.
This approach works for a single PC. We have deployed and configured a proxy
server to share Internet connectivity with other PCs. This has allowed more
than one computer to access the Internet, but the second PC on the proxy cannot
access the ERP server.
Ramana J V
Senior Officer, Systems
Dear Ramana J V
The nature of the problem seems to be of access control (rights). The SAP server
needs to configured so that it recognises the IP of the second PC. This is because
the SAP server will recognise the second PC as an entity different from the
first one, irrespective of the same proxy server.