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Your opinion is important to us

We at Network Magazine (India) continuously endeavor to improve our publication. Although our new initiatives are driven by industry feedback, we would love to implement your suggestions.

So Dear Reader, we want to know your thoughts about our magazine. If you like something in particular... or think we can improve certain sections...or you just have a story idea, send us mail.

You can send us feedback by e-mail or write directly to any of us here in the editorial department. You'll find our writers' e-mail addresses at the end of their respective articles. We look forward to hearing from you.

Corporate IT governance

I have gone through the 'IT for Better Governance' and 'Governing IT' keynote presentation articles in the December 2004 issue of Network Magazine. The articles are informative, and it was very useful to know about corporate governance and the impact of IT on it.

I feel that this article should be compulsory reading for the CIO community. As CIOs are prospective CEOs, they should learn about the benefits of good corporate governance. The governance theme is being supported by institutions like SEBI and the ministry of finance, and is already being practised by large Indian corporations.

Regards,

M K Mittal
DGM (IT)
IFCI
Mumbai

Dear M K Mittal

Thank you for writing to us. We are very glad that the article has been interesting and informative for you. We also share your belief that the views expressed by the speakers should be studied by CIOs as most CIOs are prospective CEOs. We hope that our magazine has been able to communicate the message to our readers, and that they will benefit from it, like you have. In the future we will publish more articles on corporate IT governance, and the role played by IT in it.

- Editor

Opening a call centre

I have been running a computer education franchise named Lakhotia Computer Centre for the past seven years in Kanchipuram, Tamil Nadu. I now wish to set up and operate a call centre on the premises. I read the article titled 'Building a call centre,' written by Soutiman Das Gupta in the December 2002 issue of Network Magazine, and found it useful.

Can you provide me with relevant guidance to help me set up the centre?

Regards,

G Arivukkanall
Tamil Nadu

Dear G Arivukkanall

The kind of infrastructure you need to open a call centre depends upon a number of factors such as the number of seats you wish to have, the kind of services you want to offer, the amount of space, projected growth, etc. Consulting is best done by professional organisations like Gartner, Datacraft, Cisco, Nortel and many others. We suggest you get in touch with one of them, and wish you all the best with your project.

- Editor

SAP access

Our area offices connect to the central SAP R/3 servers through dial-up connections. This approach works for a single PC. We have deployed and configured a proxy server to share Internet connectivity with other PCs. This has allowed more than one computer to access the Internet, but the second PC on the proxy cannot access the ERP server.

Regards,

Ramana J V
Senior Officer, Systems
Nagarjuna Agrichem
Hyderabad

Dear Ramana J V

The nature of the problem seems to be of access control (rights). The SAP server needs to configured so that it recognises the IP of the second PC. This is because the SAP server will recognise the second PC as an entity different from the first one, irrespective of the same proxy server.

- Editor