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Issue of January 2005 

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New Products & Services

Data Recovery


NetVault 7.3, by Bakbone Software has enhanced support for file systems and selected applications running on Windows Microsoft Cluster Server 2003 and Red Hat Enterprise Linux clusters. Targeted at the SMB segment this security solution aims to ensure that data and applications are always available.

NetVault 7.3 is scalable and allows IT administrators to seamlessly add and protect additional clients as their IT environments expand. Designed to significantly reduce the complexity and potential of configuration errors traditionally found in a clustered environment, NetVault 7.3 is also developed to use an abstraction layer called a Virtual Client. The Virtual Client communicates with each node in the cluster to identically install and configure the clustered Application Plugin Module (APM).

NetVault 7.3 provides support for file systems and applications in both Active/Passive and Active/Active clustered configurations. Active/ Passive applications run on one node and failover to a redundant, standby node in the event of a failure. In Active/Active clustering, all nodes are actively running applications and are directed by the cluster manager software to failover to a surviving node(s) in the event of a failure.

BakBone Software - India
Tel: (022) 25706452

Multilingual OS

Red Hat Fedora

Red Hat's Fedora Core 3, supports five Indian languages namely Hindi, Bengali, Gujarati, Punjabi and Tamil. Fedora Core 3, the open source Linux operating system includes a fully functional desktop with productivity applications such as an office suite with a word processor, spreadsheet and presentation tool as well as a web browser and an e-mail client. With the availability of these applications users can share the text in all five languages, across the platforms which support Unicode.

Fedora Core 3 incorporates the 2.6 Linux kernel, SELinux, a security-specific addition created with the assistance of the National Security Agency (US) and latest iterations of popular packages like GNOME and KDE.

Red Hat India Pvt Ltd.
Tel: (022) 22881326/7

ERP Solution


SSA Global's ERPLN is based on a technology architecture that provides a Web-based user interface, eases the transition to a Service-Oriented Architecture, and enables standards-based cross application integration. SSA ERPLN offers capabilities including true lean-based manufacturing, improved freight management, and comprehensive field service capabilities. In addition, SSA ERPLN embeds specific solution templates for its primary target industries, including automotive, aerospace & defense, hi-tech electronics, and industrial machinery and equipment.

SSA ERPLN is the first of two major SSA ERP releases, part of the company's strategy of modernization and convergence of multiple product lines.

SSA Global
Tel: (040) 23100525

Interaction Management

NetAgent 6.6

Developed specifically for contact centres, Talisma NetAgent 6.6, a multi-channel interaction management solution, is based on call centre best practices and comprises three applications - NetAgent Email, NetAgent Chat, and NetAgent CTI. NetAgent 6.6 powers customer service and support operations by intelligently dispatching and routing incoming requests to agents across multiple channels, ensuring that customers receive the optimum level of service necessary to resolve their issues.

Talisma's NetAgent 6.6 features an agent and supervisor interface to indicate status. Visual service level indicators have been added throughout the product, which enable agents to monitor individual performance against company defined services levels. Talisma NetAgent 6.6 also has outbox functionality enabling supervisors to manage outgoing responses real-time. Enhanced reporting allows supervisors to generate and email historical reports on demand.

NetAgent 6.6 ships with new telephony enhancements, including multi-line voice conferencing and screen popup countdown. Multi-line voice conferencing allows multi-person telephone meetings with customers and other agents, avoiding the need to set-up additional calls for each person. Screen Countdown Popups alert the agent to the amount of time that has passed since last responding to the customer and alerts them to respond within a predetermined time period in order to meet the company's service level goals.

Talisma Corporation Pvt. Ltd.
Tel: (080) 23613377
Fax: (080) 23618937

Antivirus management


FortiManager-3000 System by Fortinet extends the capabilities of Fortinet's management platform to enable large enterprises, service providers and telecommunications carriers to manage up to 5,000 FortiGate Antivirus Firewall systems, regardless of geography.

A solution for large-scale security deployments, managed security service providers (MSSPs) and carriers, the FortiManager-3000 System features:

  • Comprehensive element management: centralises configuration and monitoring of all FortiGate security functions, including network-based antivirus, Web content filtering, firewall, VPN, dynamic Intrusion Detection and Prevention (IDP), antispam, and spyware blocking.
  • Automated policy management: permits administrators to create policies and rules which apply to multiple FortiGate systems automatically.
  • Granular, role-based administration: enables different administrators to be restricted to specific management domains and specific functions.
  • Device grouping: allows collections of FortiGate network security platforms to be aggregated into independent management domains.
  • Centralised logging facilities: provides comprehensive report generation and analysis, including real-time status and event monitoring that speeds identification and response to system outages or attacks.

Tel: (080) 25325800
Fax: (080) 25325900

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