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Issue of November 2004 

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Magically Managed

Outsourcing seems to be the word on a lot of CIOs' minds. With that come the worries for who and what to outsource. Well, NetMagic has a host of managed services that could solve the dilemma. by Deepali Gupta

Increasingly companies today want to concentrate on their core competencies. IT is no longer a mere advantage but an imperative to stay in business. It is therefore an unavoidable segment of the company. That usually means that the business has to partially take its eyes off the core business and spend time and money on an IT department and infrastructure.

Earlier companies had little choice, but with a variety of outsourcing service providers mushrooming around India and the world, specialists like Gartner seem to suggest outsourcing as a viable option for all the big and the small companies. NetMagic is just such a service provider.

Why outsource?

Enterprises face several problems in trying to maintain their own IT infrastructure. Maintaining broad range of skill sets required to manage the IT setup. Being specifically employed by a company whose core focus is not IT makes the spot uninviting for IT professionals. Besides the company has to spend more on actual hardware and software and basic infrastructure.

A service provider already has the skill set and infrastructure required. The scale of economies makes it cheaper for the provider to support the wanted functions.


NetMagic provides a range of services that include:

  • Hosting: Colocation, Dedicated Hosting, and Premium Shared Hosting
  • Managed Service Suite: Managed Firewall, Managed Backup & Recovery, Managed Online Storage, Managed load Balancing, and Managed VPN Services
  • Managed Security Services: Intrusion Detection, Intrusion Prevention, Firewall Services, Security Audit, Vulnerability Assessment, Remote Log Analysis, and Anti-virus Services
  • Infrastructure Management: Remote Server Monitoring & Management, Remote Network Monitoring & Management
  • Disaster Recovery and Business Continuity
  • Managed Mail and Messaging Services
  • Bandwidth and Connectivity Solutions and Services
  • Professional Consulting and Implementation
  • VoIP and Internet Telephony Services and Solutions


Despite the range of services available, what NetMagic's MD & CEO Sharad Sanghi really takes pride in, is their 'Managed Services.' "We define managed services as the services required to manage IT resources and requirements with an overall objective that the deployed IT resources continue to deliver an enhanced level of efficiency and functionality on continuous basis, resulting in enhanced ROI for our customers," he says. So the NetMagic managed services include infrastructure, systems, tools, processes and people to run them.

Infrastructure backbone

In Mumbai, NetMagic uses space measuring 20,000 square feet across which it has built the data center. In their infrastructure, N+1 or N + multiple redundancies have been built into every aspect of the mission-critical support architecture. NetMagic also has an NOC and helpdesk, equipped with tools and systems, that enables it to proactively monitor and manage clients' systems and infrastructure.

The electrical infrastructure includes redundant primary feeders, Skoda diesel generator sets, Merlin Gerin UPS systems, multiple redundant power distribution units, Static Transfer switches within each rack and cage. The temperature on the premises is maintained by the Multiple Precision Airconditioning units from Tata Liebert. The data center also has redundant FM200 based fire protection systems and security and surveillance that includes 24x7 physical security, biometric access control, access card readers at all access points of the facility, closed-circuit surveillance cameras with video recording.

Carrier Neutrality

NetMagic has peering arrangements with multiple backbone and gateway connectivity providers, which makes it carrier neutral. Carrier neutrality provides flexibility because it results in a better geographical spread for connecting customer branch locations to the hosted location. Further redundancy can be built across multiple carries to ensure higher uptimes. And, a carrier neutral facility can provide customers with maximum flexibility and redundancy within a deployed network, by integrating services from multiple third-party service providers.

Disaster Recovery

NetMagic has deployed Disaster Recovery (DR) facilities in its data center in Mumbai.

Consultants at NetMagic also help in planning the DR site, in terms of appropriate data replication strategies and policies as well as testing and auditing DR processes.

Target Businesses

NetMagic provides services to customers across verticals. It provides end-to-end solutions and services to some large enterprises, organizations and governments in the world, as well as services that cater to the small and medium companies.

It has customers in Banking & Financial Services, Government, Manufacturing, IT, ITES, Media and Entertainment, Telecom, Logistics, Service Providers, Education, Hospitality and Healthcare, eCommerce, and Internet-based Services.

Deepali Gupta can be reached at:

NETMagic Services

  • Hosting
  • Managed Service
  • Managed Security Services
  • Infrastructure Management
  • Disaster Recovery and Business Continuity
  • Managed Mail and Messaging Services
  • Bandwidth and Connectivity Solutions and Services
  • Professional Consulting and Implementation
  • VoIP and Internet Telephony Services and Solutions

A Case to note India Pvt. Ltd was on the lookout for an outsourcing partner. The challenge was to implement and manage the high-uptime systems and infrastructure to support the mission-critical requirements of the portal. There was, therefore, the need for a Datacenter & Managed Service Provider who could leverage existing skill sets, expertise, infrastructure and support to provide with a high-uptime and high-availability Managed Hosting environment.

Need of the hour Bazee required:

  • Mission-critical Managed Hosting
  • Bandwidth and Connectivity Solutions
  • VPN implementation & Management
  • Mail Solution Monitoring & Management
  • Bulk Mail Solution Management
  • Security Consulting
  • Network Consulting
  • Advanced Server / Network Monitoring & Management
  • Managed Data Backup Services

Magic Solution

The solution capsule netmagic provided

  • Mission Critical Hosting (NetMagic Cage Solutions)
  • VPN Implementation and Management
  • Connectivity Solutions
  • Managed backup Solutions
  • Corporate Mail and Mass Mailing Monitoring & Management Services
  • Server Monitoring & Management Services
  • Network Monitoring & Management Services
  • Network, Security Consulting Services

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