Role of IT in hospitality
has been a large amount of IT investments in the hotel industry, and hotels
are in the forefront when it comes to deploying technologies like Wi-Fi.
Dheeraj Gehani Information System Manager, Hyatt Regency talks to Deepali
Gupta about the evolving need for IT in the hotel industry.
What is the role of IT in the hotel industry?
IT Plays a major role in the industry much like it does in the manufacturing
setup or any other big ERP setup.
We use IT in all the internal departments. It is used in Rooms Division to accomplish
all checkin, checkout, and billing functions; in the engineering department
for the building management system and internal guest complaint system; in the
Food & Beverage department for restaurant sale accounting; in finance for
the accounting functions; in materials for all the materials-related functions;
and in HR for payroll.
We are no different from any other ERP setup where all the departments use the
system and benefit from IT.
What are the current computing
demands among travelers?
Travelers have been very demanding as far as the Internet
connectivity and speed go. They want their VPNs to work, and ask for faster
connectivity speeds for downloads. In fact among the business travelers, facilities
like Wi Fi really make a big difference. Naturally the uptime also needs to
be high. Given that we cater to a large, number of International business travelers
technology can make the difference between getting or losing the customer.
On the recreation front, they ask for DVDs on demand, games on demand, and computers
How do you see requirements evolving in the future?
IT will be used to process restaurant orders, and every employee will have an
RFID tag on their uniform. I see this because we use IT to process any kind
of internal and external restaurant orders.