Track 3: Infrastructure management
Infrastructure management and the adaptive enterprise
Providing guaranteed service levels, is the biggest challenge
of IT organizations. Adopting models such as ITSM (IT Service Management) and
the adaptive enterprise is the solution
TODAY'S organisations deploy enterprise networks surpassing
geographical boundaries. IT infrastructure has to provide services to the organisation
and also to customers, partners and suppliers. While this has enabled the business
in ways never seen before, it has also brought into the picture several complex
issues that need to be resolved to get the best out of the existing IT infrastructure.
The third conference track will examine these in detail.
The service call
Today's enterprise networks no longer connect offices just
across a city or a country. This has created infrastructure management issues
on an unprecedented scale. IT teams are expected to manage the entire network
with a focus on getting the most at minimal costs. Issues like management of
users, assets, change and security have also got more complex. However, the
biggest issue that today's IT teams face is that of managing user expectations.
In the modern enterprise, users expect near-zero downtime.
Most organisations are heavily-dependent on enterprise applications, and even
the slightest downtime can result in productivity losses.
Today's IT departments are more of 'service providers' than
the traditional 'tech support team' of yesteryear. Users expect guaranteed service
levels from these providers. This has led enterprises to adopt models such as
ITSM (IT Service Management) and adaptive enterprise.
More than technology
The increased demands have helped IT teams realise that infrastructure
management requires more than just network management tools. Standard practices
like the ITSM model are being increasing adopted by Indian enterprises to streamline
infrastructure management. ITSM is the alignment of IT with business objectives
to assure certain levels of performance and availability of business-critical
IT services; it also acts as the key link in moving from a traditional infrastructure
set-up to an adaptive one. The model basically consists of service support and
Using ITSM model in the right manner ensures provision and
management of effective IT services. It enables CIOs to set appropriate expectations
across the enterprise about the type and quality of IT services that users receive
while ensuring alignment between IT and business.
Adapting the enterprise
Adaptive enterprise infrastructure management is the latest
trend in infrastructure management. Basically, the adaptive management concept
is an integration of people, processes and technology to run IT as a business
and automate the dynamic link between business and IT.
In order to evolve into an adaptive enterprise, CIOs need
to look at their enterprise's processes, applications and infrastructure to
find new ways to simplify, standardise, modularise and integrate. Having an
adaptive enterprise model helps organisations reduce and manage costs, and react
quickly to changing business needs. It also helps optimise and streamline existing