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Issue of October 2004 

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Outsourcing solution providers

Choose the right provider

After you've made the decision to outsource, here's a list of some of the service providers and the services that they offer. This will help you choose the one that suits you. by Soutiman Das Gupta

Company Services Features

Bharti Infotel Limited
(Broadband and Data Group)
234, Okhla Industrial Estate,
New Delhi -110020.

Phone: 91-11-51709031
Fax: 91-11-51709033

- IP/MPLS-based Managed Connectivity Service (e.g. MPLS VPNs) - The company uses its own carrier class infrastructure, which includes 24,000 kilometers of National Long Distance (NLD) fiber backbone
  - Enterprise Connect - Point to Point connectivity - Claims the world's largest submarine cable between Singapore to Chennai
  - Continu-Connect - ATM connectivity - Hybrid solutions to combine different technology solutions like TDM and Frame Relay
  - Flexi Connect - Frame Relay services  
  - GSM Call - GSM based Call Center Solutions  
  - International Connect - IPLC connectivity  
  - GSM based IP-VPN solutions  

Comsat Max Limited
5th Floor, Centre Point Building
S.V. Road - Juhu Rd Junction Santa Cruz (W)

Phone: 91-22-2648 8666
Fax: 91-22-2648 8777

Network Management - Real Time monitoring.
  - Auto health checks & alerts - Integrated processes (Fault detection, reporting, escalation / resolution).
  - Configuration management - State-of-the-Art Monitoring tools.
  - Performance analysis & MIS - Web Enabled Reports.
  - E-mail & Voice support for specific devices - Services par excellence (certified by SUNTONE).
  Security Management - Premium services backed by tight SLA's.
  - Managed Firewall services on Nokia -Check point  
  - Configuration management  
  - On-line policy changes on approval  
  - Health checks at process level & escalations  

Hewlett-Packard India Pvt.Ltd

Golf View Campus
HP Tower 3, Wind Tunnel Road, Murugeshpalya,
Bangalore - 560 017

Phone: 91-80-521 6121
Fax: 91-80- 527 6966

- Remote network & system management - Remote operations service for server and network equipment located on customer premises, monitored 24X7 from service centers.
  - Total Service Management - Total Service Management provides a single point of accountability for the management and delivery of IT support services across all vendor products and platforms.
  - Business continuity solutions - Business continuity solutions provide strategies, services, and technologies to reduce exposure and vulnerability.
  - On-demand solutions - On-demand solutions incorporate a portfolio of integrated products, services, and financing options to deliver IT resources whenever needed.
IBM India
Golden Towers
Airport Road
Bangalore-560 017
Phone : 160-0443333
Fax : 91-80-2063617
Strategic Outsourcing Services l Strategic Outsourcing Services is the management of a companies' applications and IT systems.
  l Data Center Outsourcing Services l Customers strategically partner with IBM to manage and operate their applications and IT systems, generally under a mutually beneficial agreement.
  l Network Management Services l The outsourcing agreement may include the transfer of IT employees and IT assets to IBM.
  l Application Management Services l IBM provides service level assurances to ensure quality of service is attained and measured.
  l End User IT Services, including Help Desk Services  
  l e-business HostingTM Services  
NCR Corporation India Pvt.Ltd.
301B, Landmark, Suren Road
Chakala, Andheri (E)
Mumbai - 400093
Phone: 91-22-5695 7539
Fax: 91-22-5691 2525
l Management Services l NCR's management services focus on IT systems, networks, ATMs, kiosks and help desks.
  l Cash and Consumables Replenishment l Improved management and control of assets with the help of sophisticated settlement tools and a single point of contact for all replenishment and deposit activity.
  l Currency management l By reviewing demand patterns, cash carrier parameters, and cost factors, the company constructs a custom model of the cash for each self-service terminal location.
  l Incident Management l The Incident management solution facilitates automatic problem detection, pro-active problem resolution, process improvement, and consistent service delivery.
  l Infrastructure Consulting l The Cash Management Services promises to coordinate, manage, and report all cash and consumables within the network.
  l Deployment and Integration services  
  l Maintenance services  
  l Cash Management  
Netmagic Solutions Pvt. Ltd.
22, Nirlon Complex,Western Express Highway,
Goregaon (E),
Mumbai - 400063
Phone: 91-22-26850001
Fax: 91-22-26850002
l Managed Hosting (Dedicated Hosting, Colocation, Premium Shared Hosting) l Built-in business continuity in the event of a disaster at any primary site
  l Remote Infrastructure Management (Server and Network Monitoring and Management) l Access to multiple flexible and streamlined outsourcing solutions under one roof
  l Disaster Recovery and Business Continuity Services and Solutions l Access to world-class infrastructure and technology
  l Security Service Suite (Firewall services, Intrusion Detection & Prevention, Security Audits, Vulnerability Assessment, Penetration Testing, Log Analysis, Antivirus Services and solutions) l Access to highly trained personnel
  l Mail and Messaging l Access to best-of-breed practices
  l Professional Services (consulting and implementation) l Service provider accountability
  l Bandwidth & Connectivity services and solutions l Reduced time to deployment
  l VoIP and Internet Telephony l A more effective backend operational environment.
    l The availability of Service Level Agreements (SLAs).
NSE.IT LimitedTrade Globe, Ground Floor
Andheri-Kurla Road
Andheri (E)
Mumbai - 400059
Phone: 91-22-28268844
Fax: 91-22-28268855
l Enterprise Management Services l Call / Data center management
  l Networking l Facilities management
  l IT Facilities Management Services l Centralized network management
  l Disaster Recovery/ Business Continuity Planning l Business continuity Planning and Disaster recovery plan
  l Mail Servers l Data Center operations on a 24x7 basis, includes providing skilled personnel for managing operations covering daily checks, back-up / restore operations, systems monitoring, fault reporting & escalation.
Reliance Communications Infrastructure Limited
Internet Data Center,
IDC-1 Building,
Dhirubhai Ambani Knowledge City
Navi Mumbai - 400709
Phone: 91-22-303 74187/4188/4189
Fax: 91-22-30374199
l Co-location Services l Claims the largest hosting space in India
  l Dedicated Hosting Services l Total floor space of 205,000 sq. ft. (500,000 sq. ft. by 2005)
  l Enterprise Shared Hosting Service l Spread across four centers. (8 centers in 6 cities by 2005)
  l Managed Media & Streaming Services l State of the art Level 3 Data center facilities.
  l Shared Database l Range of solutions and managed
  l Managed Mailing Services services.
  l Managed Security Services l Services backed by comprehensive SLAs.
  l Managed System and Database Administration l 24x7 NOC (Network Operations Center) & Help Desk Support
  l Managed Load Balancing Services  
  l Managed Backup Services  
  l Managed Storage Services  
  l Managed Disaster Recovery Services  
  l Managed Monitoring and Reporting Services  
Sify Limited
27, 1st Main Road
Vasanth Nagar
Bangalore - 560 052
Phone: 91-80-2283967/68
Fax: 91-22-80-2250316
l Co-location Service l Sify's Private Terrestial Data Network with High speed multiple 2 Mbps links from DoT.
  l Dedicated Server l Spans 46 cities. Connects you anywhere in India.
  l Shared Server l IPLC based international gateways (tie up with MCI Worldcom).
  l Bandwidth (Data Flow) l Satellite based gateways providing
  l Advanced Security Services international bandwidth 100MBps.
  l Skilled Services l Existing bandwidth through VSNL - 70 Mbps.
  l Managed Services l Hosting bandwidth backbone - 36 Mbps.
  l Value Added Services l Local Service provider ensuring that a browser is never more than 3 hops away from any site hosted at Sify's Data Centre.
  lTwo off-site DR centers  
  l Hardware and Software procurement and configuration  


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