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Issue of September 2004 

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Enterprise Infrastructure Management

Management: the single big issues for organizations

CA's strategy for on-demand computing includes complete integrated open-based solutions to optimize operations, security, storage, lifecycle and service management, so that IT organizations can run it just like a business. Yogesh Gupta, Senior Vice President & Chief Technology Officer, Computer Associates gives us the details. by Akhtar Pasha

What is CA's vision for on-demand computing? How will you proceed in India?

The reason utility computing or on-demand computing is catching up is you have an IT organization that recognizes the need to do a better job of controlling costs, utilize the hardware, storage and software resources that are currently under-utilized, and increase the Service Level Agreements (SLAs).

If we look at this from a CIOs standpoint, they have a very complex IT infrastructure—from large mainframe systems to varied versions of Unix, Windows and Linux databases, middleware, and applications. Furthermore, the complexity continues to increase, and that is interesting, because old stuff is still around when new projects are taken on board.

Controlling cost and risk is another area of concern to the CIO. We believe that IT organizations are recognizing that the single biggest challenge they face is the management of existing infrastructure. Our aim is to enable IT organizations to optimize resource/assets, increase infrastructure performance, ensure enterprise wide security and business continuity and help CIOs run IT like a business.

The vision of on-demand computing is to make all the computing, storage and software resources look like one resource, so that management becomes easier. Being the market leaders in network management we believe that on-demand computing is huge market opportunity for CA. Our entire thrust is on making on-demand computing solutions a reality by developing management software.

We will do this firstly, by providing an integrated management solution that covers all aspects of management such as operations—running network and systems, desktops, servers, networks, databases—and applications to manage workloads. Next will come storage networks (backup, data availability, disaster recovery and business continuity), storage resource management and information like ILM.

The third part is security because you cannot have on-demand infrastructure/computing without making it secure. You need to make sure that the right people have access to the right stuff, and that others are denied that access. So identity management and access management becomes critical. Fourth, and finally comes lifecycle management. All of these should be centrally managed and support all platforms. For CA these are a part of our Enterprise Infrastructure Management (EIM) offering.

Things like service provisioning, service assurance and service delivery are billed to users based on the resources used. Therefore it provides for the correct bill to customers and maintains transparency.

What scope do you see for EIM here?

Customers in India have shown interest in EIM. There are two interest areas, first is within enterprises and the second is SI and people who want to enter into the managed service provider business. The only way they can solve their customers' problem in a cost-effective manner is by means of integrated solutions.

The EIM market worldwide is about $27 billion in 2003. It's expected to grow to $45 - $50 billion by 2007. But it's a fragmented market today because there are thousands of software vendors that make products that fall into this category (EIM). I believe in the next four years some of them will cease to exist, some will go out of business and others will be bought out as consolidation happens. The big three-five have less than 25 percent of the market share today. But in the next four to five years their market share will double. The big five will grow dramatically because they are going to grow in the market also take market share away.

Which are the key verticals you are targeting in India? What plans do you have here?

CA has a strong hold in the BFSI, insurance, governments, manufacturing. The interesting part is that we are partnering with system integrators (SI) to reach these markets. In India too we are strong in BFSI and telecom. E-governance and manufacturing will be our new area of interest. We feel that manufacturing in India has already squeezed out cost in the past and they are now globally competitive some of them are already exporting.

Last year CA was bullish on the ITeS market. What's your strategy to increase market share in this vertical?

We continue to be aggressive in the IT services in India. IT services is only eight percent of our business. But we also realize that IT services need our expertise and knowledge in project management, architectural design and some implementation will be useful to IT services. We view the IT service environment as a partnership market.

You have a development center in Hyderabad. What kind of worked is carried out from here?

Our development center in Hyderabad is seven months old and we have 400 people working there. They are involved in high-end engineering development work from design, development, to testing. For example our Hyderabad team was solely responsible for developing Wireless Site Manager product, which is expected to hit the market by the end of this quarter. The center is also working on wireless management & security product and Wi-Fi security product.

Give us an update on your Global Technology Support Center (GTSC) in Chennai.

We have about 150 people supporting our customers on our products globally. Between Hyderabad and Chennai we expect to double the head count in the next 12 months, which is extremely aggressive.

Can you explain how ILM fits into CA's storage vision in the next few years? How is CA building its ILM strategy?

Data availability is a big part of ILM. Storage is all about making sure that information is available to the end users when and where it's required. Understanding the characteristics of structure data depending upon the availability requirement, and replicating the data over long distances in case of disaster is the key.

Another part of ILM is document management of unstructured data because it is spread out all over the enterprise. For our ILM solution we have decided that for a document management prospective, we will use the open source approach. We will leverage upon the open source community for document management.

This community does innovative development work and many enterprises are threatened by the open source commitment. On the other hand we feel that they can leverage on software companies like CA to deliver products at a low cost.

We believe that document management shouldn't cost more than million dollars. By using open source solutions such as Plone on top of a database such as INGRES that has over 25,000 customers worldwide, which is managed by our data availability solutions, is the right way to go forward. We think that opportunity in the ILM space in India is big because customers are cost conscious.

Akhtar Pasha can be reached at

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