Trickle down management
In an age where companies are more willing to spend on management consultants
rather than essential systems, senior management needs to study their company
and come up with solutions that are suited to their business, say the authors
of Play to Your Strengths. Furthermore, it is important for each company to
base their actions on relevant facts. Assumptions, like the one that a pay raise
will increase efficiency, do not always work. That is possibly because there
is a discrepancy between what employees say and do.
In every company, employee behavior must be analyzed over a period of time.
Thereafter, the company has to decide what kind of people are best suited to
further the organization's goals. Based on the analysis of the Internal Labor
Market and results of Business Impact Modeling, the company can create appropriate
human capital strategies.
Sometimes, to change strategy, you need to change personnel, which is why Voluntary
Retirement Schemes (VRS) can be handy. This will help in not creating bad blood
by giving people pink slips. If the employees are happy, they are likely to
be positive towards customers. Hence customer loyalty and satisfaction will
The beginning of the book might seem to contradict the end. The authors start
out by instructing every organization to break free from the stereotyped approaches
adopted by other companies. Mid-way through the book they ask each company to
discover other companies. However, what the authors really mean is that it is
important to find solutions that are tuned to an organization's specific needs.
Expressed in the same smooth and candid manner that the book is written in,
the bottom line of the book is: for competitive advantage over others a company
needs to analyze its economics, psychology, communications and management.