Le Meridien WLAN
Unwired for guest satisfaction
Hotel Le Meridien Jaipur deployed a WLAN to provide flexibility
to its guests to stay connected from anywhere in the hotel. by Abhinav Singh
Hotel Le Meridien in Jaipur deployed Wi-Fi technology in February 2004 and
currently allows 20 guests access to the WLAN network everyday. The Wi-Fi network
covers 50 rooms and eight villas in the hotel. The guests are provided WLAN
access cards and are charged Rs 100 per hour.
The hotel caters to corporate clientele, celebrities, and is frequented by foreign
business travelers and tourists who want the leisure of staying connected in
the hotel wherever they move.
Whether it is in their rooms, business center or the poolside, guests
can take advantage of the Wi-Fi connection to stay connected, said Anurag Bhatnagar,
General Manager, IT.
The implementation is spread across 16 acres of land and the project cost is
Rs 1.5 lakh.
Le Meridien Jaipur procured equipment from D-Link and chose Icon Integrated
Services as the systems integrator. The integrator also designed and completed
the project in December 2003. The hotel went live with Wi-Fi in February 2004.
Anurag Bhatnagar, General Manager-IT, Le Merdian Jaipur says, We choose
products that come with good local support.
Currently there are two Access Points (APs) installedone in the lobby
and another on top of a villa. The AP models used are DWL 1700 and DWL 1000.
Ten DWL 650 PCMCIA WLAN cards have been supplied by D-Link to enable wireless
The hotel uses D-Link's DES 3226S switches, a Layer 2 Fast Ethernet stackable
switch, and a DSL 1500G Router. The WLAN is connected to an IBM-x225 server.
The network is connected to a 64 Kbps leased line provided by Shyam Telelink.
The actual throughput is 2 Mbps per user.
Securing the network
Elaborate measures have been taken to secure the Wi-Fi network from authorized
access. The wireless cards are only given to the registered hotel guests.
The systems use MAC addresses for authentication. Each wireless AP is configured
with the MAC addresses of the authorized client devices. Only client devices
with listed MAC addresses can connect through that AP. Besides, all wireless
cards have been allocated a particular IP address.
Designing the Wi-Fi network was tough since we had to keep the architecture
of the hotel in mind, said Gaurav Hajela, Director, Icon Integrated Services.
The oval shape architecture of the hotel was a hurdle for us as the corners
are not straight. This made the signals inconsistent at the corners, and at
times signals were weak. We solved this problem by placing one AP at the center
of the building and another in the lobby to ensure proper reach, he added.
Two personnel at the hotel have been trained to assist guests in getting started
with the Wi-Fi connection. And the hotel gets full-time local breakdown support
from D-Link and Icon Integrated Services.
The Wi-Fi implementation has provided an upgraded level of service to the guests
at Le Meridien Jaipur. They no longer have to be confined to their rooms to
access the Internet, and can roam within the premise of the hotel freely. It
is a solution, which has really taken the satisfaction levels of the guests
to greater heights, said Bhatnagar.
Bhatnagar says, We are looking at further improving the Wi-Fi network
coverage area by increasing the number of APs. Our challenge remains in concealing
the APs so that it is not visible to our guests.
The hotel plans to work with the D-Link team to make the network stronger. It
also plans to camouflage the existing antennas and APs in such a way that the
network quality is ensured despite remaining concealed within the building.
The hotel plans to install a DSA-3100 from D-Link which is a device used to
control and measure the usage of bandwidth consumed by the guests.
A Ticket printer (DSA-3100P from D-Link) for printing the Internet usage by
the guests will then be attached to the IBM x225 Internet server and would print
the bills as per the usage of the Wi-Fi by the guests. Currently guests are
using a pre-paid card to gain Wi-Fi access.
Abhinav Singh can be reached at
Le Meridien Jaipur is a premier 5-star hotel, which receives a large number
of corporate clientele.
The hotel wanted to provide its guest with the flexibility to access the
Internet from all areas in the 16 acre hotel, rather than being confined
to their rooms for access.
The hotel uses two access points, the DWL 1700 AP and DWL 1000 AP from D-Link
and a number of antennas within the hotel premises to pave way for the Wi-Fi
The guests at the Le Meridien Jaipur have the flexibility of accessing the
Internet from anywhere in the hotel. This leaves them immensely satisfied.