E-governance project services 1.2 mn citizens
The Kalyan-Dombivali Municipal Corporation (KDMC), near Mumbai, has successfully
implemented an e-governance project, which has received much support from citizens.
The facilities offered reach out and service around 1.2 million citizens.
Conceptualized in 1999, the project offers more than 100 public utility services
including, property tax payment, new water connections, among several other
bill payments, issuing of various licenses, and issuing of certificates like
birth and death certificates. Most of these services are available through the
Internet as well.
Harishchandra Patil, Mayor, KDMC, said, "The hallmark of the service is
that on one hand it has ushered a totally transparent environment, and on the
other, citizens are getting all the services at a single centralized place that
adds to their convenience. The automated system has not only helped to improve
the process efficiency, but the government has started collecting more revenues
from various services to the citizens.
"So far, KDMC has rendered more than 65,000 services, collected more than
110,000 water and tax bills, and redressed more than 34,000 complaints. The
service time has substantially reduced to just a few minutes," he added.
The Corporation has plans to bring more citizens under its fold and offer them
anytime-anywhere modes of access.
The project is powered by Oracle Database and Oracle Application Server on Sun
Solaris-based systems. The system integrator is Wipro Infotech and the e-governance
solution provider is ABM Knowledgeware Limited.