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Issue of April 2004 

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Remote Control your Infrastructure

Anant Gupta, COO - Global Operations, HCL Comnet says that there are a number of benefits of co-sourcing IT infrastructure management.

How useful is co-sourcing in today's business environment?

CIOs worldwide want to leverage their existing architecture in the best possible way. And co-sourcing as a solution is definitely gaining wider acceptance everyday. The increased trend towards co-sourcing IT infrastructure management is driven by higher service levels, lower costs and deriving more from what enterprises already have.

What are the challenges faced by a CIO regarding IT infrastructure?

A CIO faces issues like increasing customer demands and shrinking budgets. The challenge is to evolve an IT infrastructure management strategy that leverages the existing investments and achieves increased service levels for the end customers, improved end-user response time through proactive management, and reduced costs with increased flexibility.

And how can the CIO address the challenge?

Organizations worldwide have been able to effectively achieve these objectives by offshoring infrastructure management to vendors who have requisite expertise and experience in this domain, backed by mature processes and enhanced visibility tools.

How can an enterprise reduce costs by co-sourcing?

The wage arbitrage, or the salary differential between the US and India can allow Indian vendors to deliver at a lower per unit cost of manpower.

Many offshore vendors can cut costs on an ongoing basis through headcount reduction, leveraging operations improvements, and increased automation. An enterprise can gain through greater reporting and control through online reporting tools.

—Soutiman Das Gupta

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