Online IT systems management
Insite for application networks
Datacraft India Limited offers an online IT systems management service called
'Insite' through NOCs called STARtrac in various global locations. A look at
the STARtrac in Bangalore tells us more about its services and features. by
Soutiman Das Gupta
Limited (DIL) specializes in providing IT solutions and services that help businesses
to operate across 'Application Networks'. Application networks, according to
DIL, are the convergence of two previous separate areas of IT: application integration
and network infrastructure. And going by this philosophy, the company offers
an on-line, real-time IT monitoring and management service called 'Insite'.
Insite offers enterprises three levels to choose from. This service can range
from basic fault monitoring to extensive predictive analysis, and reporting.
DIL claims that it can also span multiple technology and business areas, depending
on a company's requirements.
The Insite services are available through STARtrac. These are Datacraft's 24-hour
network management centers located throughout APAC. And DIL runs a STARtrac
NOC in Bangalore.
Some insight on Insite
Insite is a real-time, online IT systems management service. It provides online
access to real-time status and performance data across a range of technology
and business applications. DIL claims that it helps to facilitate effective
control of the IT environments that support these applications.
Insite's services range from basic fault monitoring to performance and configuration
management, and to extensive predictive analysis. It is aimed at maximizing
performance and can be a tool for capacity planning and service level reporting.
At the foundation
The foundation that supports Insite, is the company's Global Services Operating
Architecture (GSOA). GSOA is a customized configuration of commercial and proprietary
software that is pieced together with application integration modules.
The foundation provides the technology to offer Insite customers access to a
dedicated, secure service portal, which provides a real-time window into the
status of their IT environment operations, as well as the performance of their
Insite is available across a spectrum of customer operationsfrom multi-service
networks like WANs, enterprise systems like servers, storage applications, and
to interactive systems like Web systems.
Customers can choose from three levels of service that vary in delivery from
reactive reporting of faults, to providing recommendations on how to improve
performance, to proactive monitoring.
Level 1 is a reactive service level, Level 2 is an interactive service level,
and Level 3 is a proactive service level.
Fault monitoring - Insite can identify faults, diagnose them and recommend steps
to resolve them.
- Proactive fault identification
- Root cause analysis
- Fault diagnosis and escalation
- Multidimensional notification
- Fault resolution management
- Escalation management
Performance monitoring - Performance metrics can effectively monitor and measure
your IT environment.
- Utilization (technical/information reporting)
- Threshold monitoring
- Configurable thresholds
- Predictive analysis
- IT systems modeling
Systems configuration monitoring - Insite gathers complete configuration data
and monitors changes with tools and applications developed specifically for
- Online infrastructure diagrams
- Security authentication
- Change control
- Change management
- Configuration archiving
Technical/information reporting - As various network management services are
performed, Insite gathers data and generates reports in response to certain
events or milestones as specified by the SLA.
Reporting services include:
- Event analysis vs. multiple SLAs
- Extensive infrastructure reports
Soutiman Das Gupta can be reached at email@example.com