A panel discussion on enterprise infrastructure management saw a group of seasoned
IT heavyweights discuss real-life infrastructure management issues faced by
CIOs in a typical work scenario.
Ramakrishna, Chief Information Officer, Dr. Reddy's Laboratories said:
I face the same infrastructure management challenges in my company that any
other CIO faces. The challenges over the years have increased due to the increased
complexity of enterprise networks. Since our economy is now global, the time-to-market
is an issue, and users have become more impatient. Aspects like access to data,
network uptime, and security have become very important.
Sachdev Ramakrishna, Chief Information Officer, Dr. Reddy's Laboratories Ltd.
Vijay Mahajan, Head IT Infrastructure & Facilities Management, Corporate
IT, Mahindra & Mahindra Ltd
P. Rambabu, General Manager-IT, Asian Paints (India) Limited
S. R. Balasubramanian, Vice-President, Information Technology, HDFC Bank
Dennis Thomas, Head-IT, 3 Global Services Pvt. Ltd.
Val Souza, Editor, Express Computer
Mahajan, Head IT Infrastructure & Facilities Management, Corporate IT,
Mahindra & Mahindra said:
Since our company carries out a lot of R&D activities, it is critical that
we protect the information. We have thus decided to get a BS7799 certification.
Although we have put all our systems and processes in place, the challenge for
the IT team is to manage the culture change. It is important to educate the
Rambabu, General Manager-IT, Asian Paints (India) said:
It's important for the CIO to be absolutely sure that the company should outsource
infrastructure management functions. He/she should not be swayed by hard sell
from vendors regarding new technology concepts. It's also necessary to plan
jobs and responsibilities for your existing workforce when you have outsourced
infrastructure management functions.
R. Balasubramanian, Vice-President, Information Technology HDFC Bank said:
We have found a lot of benefit in outsourcing. We outsource infrastructure management
functions like helpdesk management, network management, mail management, server
management, LAN and WAN desktop management, anti-virus management, and even
vendor management. The job of managing the various vendor SLAs has also been
given to an outsourcing partner.
Dennis Thomas, Head-IT,
3 Global Services
Pvt. Ltd makes a point in his presentation at the panel discussion.
P. Rambabu, General
Manager-IT of Asian Paints (India) LImited discusses critical issues regarding
outsourcing infrastructure management functions
The panel agreed that good infrastructure management was extremely important
for companies in current business conditions. CIOs discussed the usefulness
of outsourcing infrastructure management functions and some of the benefits
actually faced by them. The panel also requested a certain amount of caution
when planning to outsource.