Required: A call center solution
Our Canadian-based company is planning to set up a call center in India. I understand
that you have a wealth of information related to this area. I tried going through
your archived articles but could not find related information.
I would greatly appreciate your assistance in pointing us to the right information
Canadian Consulting Services
Dear Bhawani Kaul,
We have not conducted an extensive study on Call Centers nor have we compiled
information relating to Call Center Solutions. But we do plan to do a couple
of Case Studies on IT infrastructure within call centers.
Meanwhile, there's a wealth of information on the Web on this topic. We are
sure you will find just what you need through a Search Engine or Web Directory.
ANOTHER ASPECT OF STORAGE
Your article on Storage Management (Network Magazine, September 2003) made for
interesting reading. But I would like to inform you about another aspect. It's
about managing different levels of security for different types of stored data,
and different cryptography for different data, based on levels of security.
Border Security Force
Dear Subhajit Chakrabarty,
Thank you for appreciating our cover story on Storage Management. We have
noted your comments about the security aspect, and shall keep these in mind
when we again do a cover story on Storage a few months from now.
MORE TECHNOLOGY PLEASE
Being in the teaching profession I expect more technical analysis rather than
Dear Muruanantham A,
Thank you for your comments. We at Network Magazine always keep two things in
mind when selecting or creating content: a. The focus of the magazine b. Target
Since our prime readership is the IT Manager community (CIOs), we need to write
about market trends and drivers. Our articles are based on the effective usage
of IT infrastructure in support of business. We do cover the technical aspects
of this through our case study and interview sections.
PROBLEMS WITH NETWARE
I appreciate the articles in the various sections of Network Magazine. I'm sure
the 'techies' find these really informative.
I have problems regarding the installation procedure in Novell Netware 4.11.
Please send me details on Novell NetWare.
Thank you for your words of appreciation. Network Magazine does not offer technical
support services for any product. But if you send us specific details about
the nature of the installation problem we can forward these to Novell's local