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Issue of December 2003 

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Required: A call center solution

Our Canadian-based company is planning to set up a call center in India. I understand that you have a wealth of information related to this area. I tried going through your archived articles but could not find related information.

I would greatly appreciate your assistance in pointing us to the right information sources.


Bhawani Kaul
Canadian Consulting Services

Dear Bhawani Kaul,

We have not conducted an extensive study on Call Centers nor have we compiled information relating to Call Center Solutions. But we do plan to do a couple of Case Studies on IT infrastructure within call centers.

Meanwhile, there's a wealth of information on the Web on this topic. We are sure you will find just what you need through a Search Engine or Web Directory.


Your article on Storage Management (Network Magazine, September 2003) made for interesting reading. But I would like to inform you about another aspect. It's about managing different levels of security for different types of stored data, and different cryptography for different data, based on levels of security.


Subhajit Chakrabarty
Assistant Commandant
Border Security Force

Dear Subhajit Chakrabarty,

Thank you for appreciating our cover story on Storage Management. We have noted your comments about the security aspect, and shall keep these in mind when we again do a cover story on Storage a few months from now.


Being in the teaching profession I expect more technical analysis rather than marketing focus.


Muruanantham A.

Dear Muruanantham A,

Thank you for your comments. We at Network Magazine always keep two things in mind when selecting or creating content: a. The focus of the magazine b. Target readership.

Since our prime readership is the IT Manager community (CIOs), we need to write about market trends and drivers. Our articles are based on the effective usage of IT infrastructure in support of business. We do cover the technical aspects of this through our case study and interview sections.


I appreciate the articles in the various sections of Network Magazine. I'm sure the 'techies' find these really informative.

I have problems regarding the installation procedure in Novell Netware 4.11. Please send me details on Novell NetWare.



Dear Raghu,

Thank you for your words of appreciation. Network Magazine does not offer technical support services for any product. But if you send us specific details about the nature of the installation problem we can forward these to Novell's local office.

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