Keeping Core Focus
Outsource to keep the core focus
To help enterprises maintain their focus on core business
areas GTL offers a range of outsourced services from its global delivery centers.
Here's a look at how some of them can add value to your enterprise. by Soutiman
GTL understands the criticality of its clients' businesses
and strives to ensure that businesses function with minimal downtime. It has
tailored its suite of services to help its customers outsource their back office,
middle office, and front office functions.
By providing these solutions, GTL hopes, it can allow
a client to keep focus on its core business areas.
Outsourcing is fast becoming a viable way for companies
to dramatically cut costs and increase efficiency. Enterprises thus look for
partners who have transparent business practices, high standards of corporate
governance and a strong management team to sustain long-term relationships in
their business endeavors. They also look for partners who are financially strong
and have the ability to be competitive and create value in the long term.
A Managed Services Solution is a powerful option for
organizations seeking to manage operational costs and to achieve performance
goals that will drive growth in the long term. An enterprise's core products
and services are what will make an organization ultimately successful.
The right Managed Services approach can help you turn
the challenge of managing a business into an opportunity for competitive advantage.
This can help turn everyday operations into assets
which address the challenges of reducing overall IT spending levels, maintaining
or even increasing efficiency and aligning both of these objectives with expectations
for company returns and an overall enterprise strategy.
Back office services
The back office outsourcing block encompasses two management
and services areas.
1. Physical and network infrastructure management,
2. Data center services
Physical and network infrastructure management:
This management offering is classified into two aspects:
- Integration & deployment services
- Network management
Integration & deployment
GTL has worked on a number of projects related to building/implementation
of converged networks for enterprises. These networks run both voice and data
and help to optimize costs for a company.
The solutions are built around Cisco, Nortel, and Juniper
technologies. GTL has been building such networks for over six years. A variant
of the same is deployed for call centers.
GTL undertakes turnkey building of call centers which
includes dialers, ACDs, CTI, Agent Desktop, and Wallboard display.
Trained and experienced personnel at GTL's Network
Operations Center (NOC) can ensure that your networks are operational at all
times. Services like remote monitoring, management of mission critical network
devices, and proactive failure/pre-failure monitoring strategy can decrease
downtime and conserve on-site IT staff resources. This helps to reduce the Total
Cost of Ownership (TCO) for an organization.
Data Center Services: The company has a well-equipped
data center facility, which is capable of hosting 240 racks at Mahape (Navi
Mumbai) and other major locations in India like New Delhi, Bangalore, and Pune.
These data centers offer hosting solutions for corporates. The data centers
have exceeded industry benchmarks on many counts, especially in aspects like
layered architecture and redundancy.
Middle office services
The Middle office outsourcing block encompasses:
- Server management
- Storage provisioning and maintenance
- OS administration
- Database administration
- Messaging services administration
- Remote and/or offsite monitoring capabilities
Both the application and database layer encompass deployment
and implementations like the Oracle database and the e-business suite.
GTL delivers Oracle solutions on a hosted environment
with the desired reliability and access.
GTL allows rent, (rather than building) all the necessary
services and infrastructure to run critical business functions online through
a standard Web browser interface.
For a recurring fee, GTL manages the clients' day-to-day
Technical Help Desk Services
This covers break-fix support, customer contact services
and Service Level Agreement (SLA) management. The service is aimed at lightening
the burden of enterprise-wide, end-user support. The Help Desk is just a phone
call or e-mail away and can handle all standard office desktop applications,
OS, and network issues.
- A dedicated GTL Help Desk telephone number available
- Licensed remote control software agent and VPN to
the GTL NOC to provide desktop support online
- Support for Windows 95/98 /NT/2000 OSs, basic desktop
applications, and network connectivity.
- An established escalation procedure to handle advanced
Business Continuity and Disaster Recovery (DR) services
This service covers risk analysis, DR solution design,
implementation, management, and Business Continuity Plan development.
The Business Continuity services suite consists
of the following solutions:
- Backups and restoration
- Implementing and monitoring data replication infrastructure
- Setup and maintenance of DR policies and processes
- Connectivity and data center infrastructure
Soutiman Das Gupta can be reached at firstname.lastname@example.org