ISPs - No reply
In India, 95 percent of Internet customers use dial-up
access. TRAI conducted an online customer survey between May 08, 2003 and June
07, 2003, to judge the quality of service levels offered by the various ISPs
One of the survey queries was about the number of times
in a month, a dial-up user received a 'no reply' response when they attempted
In response to the query, 49 percent of BSNL and VSNL
customers, and 42 percent of MTNL customers reported, that they were disconnected
more than four times in a month.
A break in the link between a PSTN node and an ISP
node is usually due to the unavailability of a node, or a problem at the ISPs
Around 47 percent users claim that their Internet access
speeds are very slow (below 28.8 kbps). The survey reports 65 percent of VSNL
and 47 percent of Dishnet users complain of slow speeds.