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Issue of October 2003 

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ISPs - No reply

In India, 95 percent of Internet customers use dial-up access. TRAI conducted an online customer survey between May 08, 2003 and June 07, 2003, to judge the quality of service levels offered by the various ISPs in India.

One of the survey queries was about the number of times in a month, a dial-up user received a 'no reply' response when they attempted to connect.

In response to the query, 49 percent of BSNL and VSNL customers, and 42 percent of MTNL customers reported, that they were disconnected more than four times in a month.

A break in the link between a PSTN node and an ISP node is usually due to the unavailability of a node, or a problem at the ISP’s end.

Around 47 percent users claim that their Internet access speeds are very slow (below 28.8 kbps). The survey reports 65 percent of VSNL and 47 percent of Dishnet users complain of slow speeds.

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