The dream help desk
Building and managing a world class IT Help Desk
Author: Bob Wooten
Publisher: Tata McGraw-Hill publishing
Almost every enterprise these
days has a help desk. But, when the question arises
as to how good your service levels and efficiency are,
not many make the grade. This is where Bob Wooten's
book on setting up and managing IT Help desks can help
Every aspect associated with
IT help desks has been covered in detail. Another plus
point of the book is that simple language is used to
explain the concepts.
Topics dealt with range right
from setting up a help desk to trouble shooting. Basics
such as identifying the drivers, defining help desk
processes, budgeting, and staffing have been simply
and effectively illustrated. Part three of the book
deals with team management issues which is critical
for every IT help desk head. This part tackles issues
such as preventing employee burnout, measuring/ promoting
help desks, etc.
The book concludes with sections
on troubleshooting and future planning issues. This
is a must have if you plan to set up or manage an IT
Convergence architecture between GPS (Global Positioning
Systems) and positioning in mobile networks: Creating
location services for wireless web
Author: Johan Hjelm
Publisher: Wiley-Dreamtech India
Price: Rs 399/-
Location based services can
revolutionize services like information services, cargo
tracking, navigation services, etc. This book will provide
you with the basics of how these services work.
The book explains how the standards,
architectures, and operation of these services possible.
It also covers the convergence between GPS (Global Positioning
Systems) and positioning in the mobile network. Although
it covers the basics of how these technologies work,
it is not a coder's textbook.
The first three chapters lay
stress on the general aspects of location dependent
services. Other topics covered include APIs, protocols,
application server, databases for search, user interfaces,
use of maps for user interfaces, etc.
The end of the world
God was fed up seeing the chaos on the Earth. In a crash
of thunder He yanked three influential men up to Heaven:
Bill Clinton, Boris Yeltsin, and Bill Gates.
"The human race has been
a complete disappointment & that's it now!!"
God boomed. "You three are influential men on the
earth and you have one week to prepare your people for
the END OF THE WORLD!" With another crash of thunder
they found themselves back on Earth.
Clinton immediately called
his cabinet. "I have good news and bad news,"
he announced grimly. "The good news is that there
is a God. The bad news is that He's really mad and plans
to end the world in a week!!"
In Russia, Yeltsin announced
to parliament, "Comrades, I have bad news and worse
news. The bad news is that we were wrong; there IS a
God after all. The worse news is that He's mad and is
going to end the world in a week!!"
Meanwhile, Bill Gates called
a meeting of his top engineers. "I have good news
and better news. The good news is that God considers
me one of the three most influential men on Earth!!"
he beamed. "The better news is that we don't have
to fix WINDOWS 98!!!"
The heaviest element known to science is Managerium.
This element has no protons or electrons, but has a
nucleus composed of 1 neutron, 2 vice-neutrons, 5 junior
vice-neutrons, 25 assistant vice-neutrons, and 125 junior
assistant vice-neutrons all going round in circles.
Managerium has a half-life of one year, at which time
it does not decay but institutes a series of reviews
leading to reorganization.