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Issue of July 2003 
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Event: CIO Roundtable IS2003

CIO Roundtable

V.K.Ramani, President, (Information Technology), UTI Bank
“Success of an IT implementation will be based on the interpretation of the information by the user. One user could view the opportunity and benefit from it whereas another could overlook it and hence not benefit. There is no specific mechanism followed for evaluation of solutions. There is no department to evaluate IT performance. Evaluation is performed by the people using the solution.”

C. Kajwadkar, Vice President, NSE.IT Limited
“The next area of heavy growth in the BFSI is in the business of mutual funds and in the insurance sector"

L. Sundarrajan, Sr. Vice President, Corporate Information Technology, Aditya Birla Group
“ROI is important and has to be measured in a tangible form. The returns may not be immediate as they are realized over a period of time. What cannot be measured cannot be seen. Any IT implementation goes through three phases-efficiency benefit, effective benefit, and transformation over a period of time.”

S.R.Balasubramanian, Vice President, Information Technology, HDFC Bank
“Cost can be saved by using OpenOffice, to perform less complex task across an organization.”

S. R. Balasubramanian, Vice President (IS), Hero Honda Motors Limited
“Supply chain is key in the automobile industry and assumes the highest priority in the auto sector. In the automotive industry, CRM ranks a little lower. For us, CRM is at low priority because we do not deal directly with end customers, but through the dealers.”
“Storage is bound to go up. The automobile sector will be very data-driven. If a company is deploying a data warehouse, storage will be important"

Sanjay Govil, Director IT, Eicher Goodearth Limited
“The challenge with ROI is, quantifying the value of intangible benefits.”
“We have outsourced our entire facilities management, but not business applications management. Application management requires a high level of domain knowledge expertise, and knowledge and understanding of the company's business processes.”

Atul Kumar, General Manager IT & Planning, NHAI
“The financial head is the user of IT so IT performance has to be measured by him/her. And IT performance should be judged rigorously otherwise it will not flourish. However, the functional head is not IT-savvy and does not understand the intricacies. Thus there should be documentation and a defined performance level. Otherwise, efficiency will not be imparted to the process.”

A. K. Rastogi, Director (Information Technology), Indian Airlines
“In a typical PSU with a 20,000-member strength of workforce, it becomes difficult to provide a high level of PC penetration. And it is difficult to explain to each, aspects like how to configure the PC. You can deploy PCs in a few key locations. It is better to have a kiosk installed where you cannot provide a PC to everyone.”

J. C. Colaco, General Manager, IT Services, Larsen & Toubro Infotech Limited
“It is time when telecom service providers started providing VoIP. As implementing VoIP in an enterprise would mean setting up a huge VoIP infrastructure and managing it.”

P.K.Vohra, General Manager, ICICI Bank Limited
“Linux is still a few years away for use in core banking applications. Linux is not replacing Xeon boxes as they cannot scale beyond a certain level.”

M. D. Agrawal, Chief Manager, IS Refinery System, Bharat Petroleum Corporation Limited
“Organizations spend more on core infrastructure as compared to infrastructure management and this needs to be addressed.”

Hilal Isar Khan, Head IT, Honda Siel Cars India Ltd.
"When you talk of a business perspective, everybody is a part of it—the CIO, CFO, and functional heads. But when you are talk of the technicalities and infrastructure, the decision lies with the CIO."

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