Event: CIO Roundtable
President, (Information Technology), UTI Bank
Success of an IT implementation will be
based on the interpretation of the information
by the user. One user could view the opportunity
and benefit from it whereas another could overlook
it and hence not benefit. There is no specific
mechanism followed for evaluation of solutions.
There is no department to evaluate IT performance.
Evaluation is performed by the people using the
Kajwadkar, Vice President, NSE.IT Limited
The next area of heavy growth in the BFSI
is in the business of mutual funds and in the
Sundarrajan, Sr. Vice President, Corporate
Information Technology, Aditya Birla Group
ROI is important and has to be measured
in a tangible form. The returns may not be immediate
as they are realized over a period of time. What
cannot be measured cannot be seen. Any IT implementation
goes through three phases-efficiency benefit,
effective benefit, and transformation over a period
Vice President, Information Technology, HDFC Bank
Cost can be saved by using OpenOffice, to
perform less complex task across an organization.
R. Balasubramanian, Vice President (IS),
Hero Honda Motors Limited
Supply chain is key in the automobile industry
and assumes the highest priority in the auto sector.
In the automotive industry, CRM ranks a little
lower. For us, CRM is at low priority because
we do not deal directly with end customers, but
through the dealers.
Storage is bound to go up. The automobile
sector will be very data-driven. If a company
is deploying a data warehouse, storage will be
Govil, Director IT, Eicher Goodearth Limited
The challenge with ROI is, quantifying the
value of intangible benefits.
We have outsourced our entire facilities
management, but not business applications management.
Application management requires a high level of
domain knowledge expertise, and knowledge and
understanding of the company's business processes.
Kumar, General Manager IT & Planning,
The financial head is the user of IT so
IT performance has to be measured by him/her.
And IT performance should be judged rigorously
otherwise it will not flourish. However, the functional
head is not IT-savvy and does not understand the
intricacies. Thus there should be documentation
and a defined performance level. Otherwise, efficiency
will not be imparted to the process.
K. Rastogi, Director (Information Technology),
In a typical PSU with a 20,000-member strength
of workforce, it becomes difficult to provide
a high level of PC penetration. And it is difficult
to explain to each, aspects like how to configure
the PC. You can deploy PCs in a few key locations.
It is better to have a kiosk installed where you
cannot provide a PC to everyone.
C. Colaco, General Manager, IT Services,
Larsen & Toubro Infotech Limited
It is time when telecom service providers
started providing VoIP. As implementing VoIP in
an enterprise would mean setting up a huge VoIP
infrastructure and managing it.
General Manager, ICICI Bank Limited
Linux is still a few years away for use
in core banking applications. Linux is not replacing
Xeon boxes as they cannot scale beyond a certain
D. Agrawal, Chief Manager, IS Refinery
System, Bharat Petroleum Corporation Limited
Organizations spend more on core infrastructure
as compared to infrastructure management and this
needs to be addressed.
Isar Khan, Head IT, Honda Siel Cars India
"When you talk of a business perspective,
everybody is a part of itthe CIO, CFO, and
functional heads. But when you are talk of the
technicalities and infrastructure, the decision
lies with the CIO."