Rolta India Limited's ISP, IDC, and
security services can give enterprises a helping hand
to carry out their businesses. by Soutiman Das Gupta
Rolta India Limited (RIL) is
a multinational organization headquartered in Mumbai
which offers a number of services like IDC, ISP, e-business,
e-security, and applications development. It is also
well-equipped to provide engineering IT solutions and
services to companies worldwide.
We look at RIL's ISP service
called RoltaDirect, server co-location services, and
security services. These can help enterprises in Mumbai
set up its e-business infrastructures.
RoltaDirect offers high-speed, dedicated Internet connectivity
directly to an enterprise over specialized dedicated
lines. It promises to do away with worries like poor
connectivity speed and frequent downtime. The company
offers special packages and rates to match each organization's
requirements. The connectivity links offer speeds like
64K, 128K, 256K and are scalable till 2 Mbps. The company
has established a large telecom infrastructure, which
has backbone connections through VSNL, Teleglobe, GlobalX,
and a number of dedicated fiber optic links from exchanges.
RIL's connectivity solutions
promise the following benefits:
- The ability to host your
own e-mail server. The reliable always-on nature of
the connection can enable an enterprise to run and
manage services like mail, Intranet, and extranet.
An organization can also run its corporate Website
on its premises.
- An enterprise does not need
to install dedicated telephone lines, modems, routers,
and switches in its premises. Rolta deploys a switch,
which is placed geographically near the customer premises.
This switch distributes bandwidth to the customer's
proxy server or firewall.
- Since extra equipment is
generally not necessary at the customer end, an enterprise
does not have to update the equipment as its need
- Connection speeds can be
scaled up with the help of a software switch at the
- The connection is switched
and point-to-point. RIL can also program VLANs (Virtual
LANs) to add security.
- A 24x7 help desk handles
queries from trained and experienced engineers.
RoltaNet aims to provide secure and reliable hosting
services and offers enterprises the dedicated services
of experienced and qualified Internet Engineers. The
IDC has world-class facilities, reliable Internet bandwidth
and a complete suite of management and monitoring services.
RIL can set up its customers' servers, maintain and
connect them to the Internet with minimum delay.
A customer can choose the level of hosting service that
meets its operational needs. The services offered include:
- Management of the OS environments.
- Servers with high uptime
of 99.9 percent. Backup servers with 100 percent uptime.
- Network and server management
with tools like CA's Unicenter.
- Antivirus protection.
- Scheduled, automated, incremental,
and full data backup with Robotic Jukebox using high
capacity DLT tapes.
- Network security consulting
and ongoing security audit services.
- Traffic distribution and
failover solutions including traffic distribution,
site replication, site acceleration and load balancing.
Data center features
The IDC has features like:
- Dust-free and anti-static
- Smoke detectors and fire-fighting
redundant air-conditioning which maintains temperature
between 18 and 24 degrees Centigrade and acceptable
- Redundant n+1 UPSs with
network monitoring systems.
- Backed by autostart dual
- Certified AT&T cabling
on a gigabit Ethernet backbone.
- Switched 100 Mbps Fast Ethernet.
- SAN infrastructure.
- Only authorized representatives
are allowed physical access to customer equipment.
- Secure access control.
- A 42-inch plasma screen
for proactive visual alerts.
- Programmable desktop network
alerts and audio alarms.
RIL says that an enterprise can reduce costs by outsourcing
mission critical Web servers. It also offers benefits
- Quick time to market.
- Low Internet start-up cost.
- 24 x 7 management and monitoring
- An SLA which promises 99.9
- Robust network connectivity.
- Performance scaling.
- Technical environment engineered
- Secure Internet access with
RIL offers standard services and additional services
for servers, which run on Intel and non-Intel platforms.
Standard hosting services include:
- Basic setup procedures.
Installing customer severs in the IDC racks and connecting
to the Internet.
- Enabling hosting services.
- Allocating a static IP address
and broadcasting it through primary and secondary
Each co-located server is connected
to two dedicated 100 Mbps switch ports. It connects
to a n x E1 backbone with access to multiple gateways.
A bandwidth management policy can ensure additional
bandwidth for scalable needs. Online daily Internet
traffic reports are available to the customer.
The company provides a number of additional services.
Some of them are:
- Server on demand - Customers
can use pre-configured Web servers in the IDC for
purchase or lease.
- Staging zone - Customers
can bring in pre-configured servers to a special area
in the IDC. Here, the server can be staged prior to
installation in the IDC.
- Server performance reports
- includes CPU utilization, memory statistics, and
disk drive utilization.
- Server hardening - Fine
tuning servers for optimum security and performance.
RIL offers a range of e-security consultancy and solutions.
They broadly cover:
- Risk assessment and policy
- Products and solutions
- Portal services
- Quality certification
Risk assessment and policy
design services can help an enterprise understand and
analyze current and future security and privacy requirements.
It can make a self-assessment survey to evaluate security
controls against a set of best practices.
These services cover the following
- Router, firewall, and RAS
- Enterprise security
- Disaster recovery planning
Products and solutions
RIL offers security optimized products and solutions
which include hardware, software, networking, training,
support, and maintenance.
Some of the products are VPN
server, firewall server, intrusion detection server,
PKI server, SMTP server, messaging server, and network
These services can help an enterprise identify and solve
real-time security risks by using a continuous management
process. The company runs a 24x7 Security Operations
Center and offers services like e-security advisory
alert, Internet policy design, and vulnerability assessment
Soutiman Das Gupta can be reached