Technologies Limited has a world-class data center which
offers a range infrastructure outsourcing solutions
bound with strict SLAs. by Soutiman Das Gupta
Technologies Limited's (CTL) data center is located
at the Vashi Infotech Park and spread over 20,000 square
feet. It claims to be an end-to-end IT infrastructure
outsourcing company involved in the business of IT Infrastructure,
application management, and high-end managed hosting
services. The company is part of the Rs. 8.82 billion
Essel Group, which also owns the media companies of
CTL felt that enterprises were focusing on 'core' activities
and outsourcing non-core yet business-critical services.
And there is demand for a responsible organization that
can address this market and offer quality managed services
with clear 'Service Level Agreements.'
Data Center Architecture
(Click on image for larger view)
The data center offers the following services:
Managed security - The data center offers managed firewall
services as a perimeter security measure. Cisco's PIX
Firewall forms the core of the data center's firewall
solution. CTL has access-lists configured in the gateway
routers to deny common vulnerable traffic like DoS attacks.
Access lists are also defined on the switches. Periodic
audits are conducted on CTL's infrastructure servers
by the CTL security team.
A client is assigned a port on the firewall that will
be configured according to the client's security policy.
It is essential that the client creates a 'restriction
list' for the server, which will serve as a base document
to define the firewall policy.
Firewall monitoring - This is performed to ensure fast
response to security problems. The monitor function
triggers an alarm and security engineers can work proactively
to determine the cause and aim to ensure that the customer's
data is not exposed.
VPN - Cyquator offers VPN services and can customize,
manage, and remotely install VPN clients on customer
desktops. Clients need to download the software and
run the same on their respective desktops.
Security audits - These audits can also be performed
for customers. It's an assessment that identifies potential
vulnerabilities in the servers, network topology, and
security policies. The audit will analyze firewalls,
routers, and switches; assess operating systems; and
conduct vulnerability probes, and help fix any vulnerabilities.
Other managed services
- This is performed with the help of Alteon Layer
4 and Cisco Layer 3 switches.
DNS migration - The data center provides assistance
to new customers to move an already registered domain
name being hosted by another provider, to itself.
Storage - CTL helps its customers assess and
plan storage requirements and recommends suitable
solutions. It houses a NAS infrastructure for file
Backup - Automated backup on DLT drive is performed
with Veritas Netback up and the Quantum ATL Robotic
Tape Library Storage System. Backup is also performed
using a DAT Drive for specific customers. Online backup
for off-site storage is performed at the premises.
Database management - It includes services
like installing the database, fine tuning the database
with the OS, configuration, table space creation,
installing the database dump on to the database, and
fixing the number of open connections.
Dedicated hosting services - These services are aimed
at clients who outsource their complete infrastructure
and systems without compromising control on their systems,
database and operation. Clients are provided with the
servers of their specification configured to run their
Collocation - Collocation is suitable for companies
that have servers to be deployed but require outsourcing
of high-end infrastructure, network and professional
hosting - This service offers the power, performance,
and features of the data center without the unnecessary
cost or complications of a dedicated server. As the
needs grow, the client can upgrade the service, add
new optional features, or purchase dedicated hosting.
Cyquator offers a feature-rich e-mail service to its
customers. It has features like:
Redundant Qmail servers on Red Hat Linux with integrated
Load balanced servers behind firewalls.
Choice of anti-virus check on all incoming mails and
The data center claims to have optimum level of redundancies
to ensure against all possible eventualities. It has
stable power, fire management, raised flooring, physical
security, precision air-conditioning, Internet connectivity,
and an integrated building management system incorporating
all these elements.
As a Telco grade Internet Data Center, Cyquator offers
n+1 level of redundancy required to ensure that customers
servers are always up and running. An Integrated Building
Management System facilitates automated centralized
monitoring and control of all the infrastructure technology
The data center's IDSs (Intrusion Detection Systems)
can detect and alert, based on pattern matching for
threats like stealth port scans, NMAP and other port
scanners, buffer overflows, CGI attacks, SMB probes,
DoS attacks, well-known backdoors and system vulnerabilities,
and other such attacks. IDS Systems are used on both
hosts and the network. The Network IDS device is placed
in the core network of CTL.
The data center offers strict SLAs to cover the following
LAN quality: The LAN guarantee covers network
hardware including router, switches, cabling, and
other hardware relating to the network infrastructure.
Network uptime: CTL guarantees that the network
will be available 99.5 percent of the time in a given
month, excluding scheduled maintenance. Network uptime
includes functioning of all network infrastructure
including routers, switches and cabling.
Hardware guarantee: The hardware guarantee
covers all hardware components like processors, RAM,
hard disks, motherboards, NIC, and other hardware
as described in the server lease.
The agreement also covers mandatory clauses like termination
clauses for either parties; physical access and basic
prohibition within the premises; force majeure factors,
third-party complaint processes, and the arbitration
Cyquator has strategic peering arrangements with leading
Indian ISPs diverting a major proportion of Internet
traffic within India. Peering with all major Indian
ISPs can reduce the multiple network hops that data
takes in reaching its final destination on the Internet.
The data center offers 24x7 monitoring of all application
and storage servers. And proactive maintenance through
threshold monitoring of critical system parameters.
It also offers a solution called iOperations. iOperations
is a network management solution that monitors, controls,
and reports the health of the IT environment.
This service can help customers understand aspects like:
Is the CPU being over-run?
Is the server running out of disk space?
CPU utilization, queue lengths, and related processor
Memory usage, caching, and their memory-related metrics.
Network utilization, errors, and their metrics pertaining
to network activity.
Disaster recovery - Cyquator claims to have a suite
of offerings to address this need. The solution caters
to all levels, beginning from the lowest level of tape
shipment to the high-end online Hot WAN replication.
The services offered by Cyquator support common platforms
Server hardening - Server OS hardening limits the amount
of external holes exposed on customers servers.
But any host that provides services on a network can
still be susceptible to security holes. For example,
by exploiting bugs in HTTP or FTP software, hackers
can gain access to the server. Hence this requires OS
Hardening and regular patching to prevent from such
ISP for corporates - CTL functions as a national ISP
offering high-end access services from a POP at Andheri
in Mumbai. The company offers bandwidth starting from
64 Kbps to the actual requirement of the customer for
accessing the Internet.
Soutiman Das Gupta can be reached at