The articles on disaster recovery were very interesting
and informative. The issue that most companies in India
will have is that of cost. Many companies are struggling
to push up their bottom lines and fund the maintenance
of their existing systems.
Setting up a separate off-site recovery and failover
facility will prove to be out of reach. And the rising
cost of hardware and software, and complexity of systems
add to the difficulty in convincing the management.
Thank you for appreciating the articles. I am glad that
they could stimulate a thought process in your mind
and you have already begun to think of ways to convince
I agree that the costs of hardware and software can
be steep, especially for smaller companies, but there
is a way to work around it. Outsource it and give someone
else the responsibility of managing business continuity
for you. Many data centers and service providers will
store, manage, and administer your data on-site as well
as remotely for an annual fee. Most of these facilities
have very updated equipment, technically qualified manpower,
and experience in this sort of an exercise. These organizations
may already have disaster recovery site in place and
can thus guarantee 99.999 percent availability.
The cover story on software licensing policies and management
was interesting. Software companies often bother to
call and find out about whether you have purchased licensed
copies and whether your license is up-to-date or not.
But they never ask if their product is working well
or not. It seems the software vendors tend to take their
customers for granted. What is the way to work around
I don't think yours is an isolated case. There are many
enterprise users who face similar situations. There
are many ways to tackle this situation.
As they say in the hospitality business, 'The customer
is king', the same actually applies in IT. An enterprise
user is certainly the king. And the king is entitled
to put his foot down on his demands.
At the time of procurement of software, try and include
on-site support as a part of the deal. Insist on a 24
hour helpline service and take down the phone numbers
of the distributor and the customer service representative
of the vendor.
The next time you get a call asking if your license
is updated, make it a point to voice all your concerns
about software performance before you answer the queries
that the caller may have.
Keep in touch through phone calls and e-mail with the
distributor and vendor regarding any performance problems.
Maintain a log of the performance hiccups and let them
have a look at it. These activities will actually convince
the vendor and distributor that you are serious and
not to be taken in easily.
You can even voice your concerns to us and we can pursue
the matter discreetly in case you don't want to ruffle