for my Call Center
I read your article in February 2002, on VoIP. It is extremely
interesting to note the benefits of VoIP. We are planning
to start an International Call Center and are in advanced
form of negotiation with vendors. Initially we were looking
at PSTN Network but now believe we can use VoIP. We would
like to know your views on the same.
Dear Narendra Berlia,
Thank you for reading the article on VoIP. I am glad that
the article has helped you decide upon VoIP as the communications
infrastructure for your organization. The use of VoIP has
indeed been deregulated and licenses have been given to a
few ISPs. You can get in touch with these organizations and
work out a suitable deal.
I wish you all the best in your Call Center venture.
I am a regular reader of Network Magazine and I find the articles
extremely informative. I have in the past been able to gather
knowledge about various technologies like optical MANs, Frame
Relay MANs, and ERP from your magazine.
Can you please publish an article that will tell us about
the technology and issues that come up when one wants to set
up a VSAT network? I will be delighted to read about it.
Halo e-solutions, Vishakhapatnam
Dear Krishnan Raju,
Thank you for appreciating the articles in my magazine.
I am glad that the magazine is able to help you increase your
knowledge and provide a better understanding of technology.
We certainly plan to publish a case study on an organization
that has a VSAT network. And we also have plans to write a
technology feature on VSATs. I have not decided on the month
in which I will publish it, but I'm sure you will see it very
soon on the stands.
Dear Sandeep Ajgaonkar,
I purchased a copy of your March issue at Delhi airport out
of curiosity. It was very informative and I plan to buy the
issues regularly and soon subscribe to it. I suggest you try
to publish articles on Linux to spread awareness and move
users to a robust Server OS, cut down piracy and save costs.
With best wishes,
Head-EDP Systems & IT
Hi-Tech Plast Containers (India) Ltd
Dear Mr Rao,
Thanks for the feedback regarding the magazine. We plan to
start a regular feature on Linux soon.
I want to congratulate you and your team at Network Magazine
on the excellent article on 'Storing Data over Networks'.
I found it well written, and very succinct in explaining the
fundamentals of NAS from a benefits perspective with a strong
I have read a great deal about NAS over the years, and your
article stands out as the clearest and most effective I've
seen, as a positioning document for customers and sales people
I hope you will publish more articles on enterprise storage
Thank you for writing to us. I am glad that you have
appreciated the article on storage. This month our cover story
is on storage. The articles will cover an exhaustive range
of issues related to storage and its solutions.
Congratulations for an excellent article on Hero Honda's implementation
of a world-class network. It was interesting to read how the
company put together the elements in the network and made
it a full functioning system, the way it stands today.
Thank you for appreciating the article. We shall be
printing similarly descriptive articles in later issues of
The network in my office runs on Windows NT and I have installed
eight workstations. I have deployed a hub which distributes
bandwidth to the different workstations which are connected
on a backbone LAN of 10 Mbps. Suppose I want to connect to
another office of mine in a different part of the city, what
do I have to do? The other office has a 10 Mbps LAN with 5
Dear Rajiv Mishra,
There are various options for connectivity. You can use
a dialup connection with remote access, an ISDN line, or a
leased line. A dialup connection may be cheap but is not reliable.
An ISDN link is much more reliable than a dialup, although
it does have its share of downtime.
Since you have not mentioned details like whether the data
is mission-critical, the amount bandwidth that you need, and
the average size of the files you will transfer it's a good
idea to seek advice from a systems integrator. The systems
integrator can assess you needs and take a closer look at
your infrastructure in order to decide the best solution.
Network Magazines prime audience is networking professionals
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