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Troubleshooting techniques

I am connected to the Internet but have problems sending out information. I am able to receive information since my start page loads easily. The byte chart shows an increase in the 'In' bytes but the sent bytes remain the same (approximately 525).

You may face this kind of problem when the "transmit buffer" setting is very low. Please follow the steps given below to resolve your problem:

  • Go to Start - Settings - Control Panel.
  • Double click on the Modem icon.
  • In the dialog box select your modem and click on Properties button.
  • In the dialog box select the Connection tab.
  • Click on Port Settings.
  • In the dialog box move the Transmit buffer slider towards High option. Click OK.

You may also face this kind of problem due to one of following reasons.

1. The next most frequent issue is incorrect configuration of the Windows software needed to connect to the Internet. Certain components need to be checked in this regard.

First, check the Network configuration in the Control Panel. Go to My Computer - Control Panel - Network. You should see Dial-up Adapter and TCP/IP installed here. In general we recommend removing any reference to NetBEUI or IPX/SPX unless they are needed for some other network connection you use (like a connection to your office).

2. The properties of TCP/IP should be set with the IP Address option set to 'Obtain IP address automatically' and the DNS configuration set to 'Disable DNS'. After making changes to the Network properties in Control Panel you will have to restart your computer for the changes to take effect.

3. The other configuration settings you should check are the settings for your connection in the Dial-up networking folder. Go to My Computer - Dial-up Networking. In that folder you will find an icon for your connection to the Internet. Right click on this icon and select Properties on the menu that appears.

On this screen you want to ensure the phone number is set properly to dial our modem bank.

Click on the tab or the button (depending on your version of Microsoft Dial-up Networking) labeled Server Types. Here select 'Enable Software Compression' and 'TCP/IP'.

Finally click on the button labeled 'TCP/IP Settings' and select 'Server assigned IP address' and 'Server assigned name server addresses'.

I am integrating two networks, token ring to Ethernet, and then back to token ring. Data flow is MADGE switch (Token Ring) - OMNI switch (Ethernet) - gigabyte fibre line - OMNI switch (Ethernet) - Deskstream switch (Token Ring). All workstations have token ring Adapter cards installed with default maximum frame sizes set to 4096. If I try to initialize a NetBEUI based application over the above network configuration, the application dies. If I manually lower the default maximum frame size to 1500k, the applications work flawlessly. It seems the frame sizes in Windows 95 do not negotiate with downward frame sizes. The switches are bridging the data, and I have no problems with Windows NT bases workstations. Kindly suggest. Is there any Windows 95 patch to resolve this problem?

Different Network Interface Cards (NICs) support different maximum packet sizes, depending upon the media (Ethernet, Token Ring). Some of the applications do not know what the media is. The "default" sizes can cause problems for the same.

Either the Winsock Network API, the IPX/SPX stack, or the network adapter driver must break the application message buffers into a suitable packet size for the given media. Maximum packet sizes are also dependent upon the NICs. This is a Vendor Protocol Stack issue, not an issue within application.

To resolve the problem please visit the following link to download the patch for your Madge NIC:

support.microsoft.com/support/kb/articles/q135/3/14.asp

Note: In the above link please download the olitokol.exe.

I use BSES broadband services and presently our locality has a common IP Address. One of their engineers informed us that they would be giving each user an individual IP Address. This way they will have access to my computer and my privacy will be violated. Are they at liberty to do this? Kindly advice if this is the right thing or wrong, also how can one protect the privacy of their computer?

The purpose of implementing LAN is to help the users to share their resources. You will be given a separate IP Address so that your system can be included in the network.

This doesn't mean that your privacy is violated. You can still protect your private messages by enabling the security options.

You can enable password protection to your system, so that when a person tries to access resources of your system, he will be prompted with a window asking for password. You set this password. You can also protect a particular folder or file. Only if you permit sharing, the particular drive or folder will be seen by others.

You can also hide files and folders from others viewing it.

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